OKI-TOKI Blog

How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

How to enhance the quality of agents’ conversations using transcripts and evaluate their dialogues: speech analytics for Identifying problematic Calls.

How to train a new contact center supervisor? This list of requirements is rigid and universal.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

Interactive voice menu. What is a voice menu (IVR), how to set it up in Oki-Toki, what functions it performs in a call center, and how it can be used.

What is a call center agent’s conversation script and how to use it in Oki-Toki.

How to identify speech errors in a call center agent’s work with the help of the Oki-Toki speech analytics tool, direct and inverse search.