Call tagging: How can an agent comment on calls?
Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.
Oki-Toki Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
How to organize a role system in a call center?
Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.
How does telephony for a call center work?
Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
ChatGPT for call centers
A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.
How to choose call center software? 9 questions when choosing CCaaS
How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.
How to set up a Hotline from scratch?
How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.
Call Center Supervisor Job Description
Learn how to manage a call center effectively. Our tips will help you build a high-performing and happy team of agents.
How to Top Up Your Oki-Toki Balance?
Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.
White Label PBX: How personalisation improves the image and security of a contact centre
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
How to create sales scripts from Google Docs documents
Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!