OKI-TOKI Blog

13.04.2021 Adapting Contact Center Agents Pt.1

What does the adaptation of agents and sales managers in the call center look like?

Learn More

23.03.2021 Potential Challenges When Launching a Call Center

The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!

Learn More

19.03.2021 Challenges of Outsourced Call Center Development

Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.

Learn More

12.03.2021 Overview of Customer Effort Score Indicators

Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!

Learn More

10.03.2021 Oki-Toki News Digest January-February 2021

In January-February 2021, we continued to refine our existing Oki-Toki tools and added a new one – Datamixer. Read more in our digest!

Learn More

10.03.2021 Call Center Report Builder – DataMixer

DataMixer – the new Oki-Toki tool set to streamline your reports. Delve into our notes to understand its necessity and setup procedure!

Learn More

02.03.2021 Operator call evaluation – a tool Oki-Toki

Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!

Learn More

11.02.2021 How Many Agents Does Your Contact Center Need?

How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.

Learn More

15.01.2021 What Integrations Does Oki-Toki Have with Google

Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.

Learn More

24.12.2020 The Brightest Updates of 2020!

Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!

Learn More