OKI-TOKI Blog

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

How to store and analyze operator call recordings in Oki-Toki

How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.

Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.

Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.