OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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CRM form reports: log, statistics, and analytics
Everything about working with CRM reports in Oki-Toki: filter settings, templates, export and automatic reports.
Learn More >19.12.2025
How to assign a client to an agent?
How to distribute calls and assign a client to an agent or a group of managers. Recommendations for settings in Oki-Toki.
Learn More >18.12.2025
How AI is changing the rules of the game in contact centers
AI technologies that are already working today.
Learn More >17.12.2025
The agent of the future – from executor to relationship moderator
Why your profession won’t disappear, but will become more valuable.
Learn More >16.12.2025
Overview of basic office automations with n8n
How does n8n put office routine on autopilot without programming skills?
Learn More >16.12.2025
Solutions from ElevenLabs for contact centers
Considering implementing a voice AI agent? ElevenLabs review: architecture, platform capabilities, and voice bot creation.
Learn More >25.11.2025
Oki-Toki: e-commerce call & chat
How does “Oki-Toki: e-commerce call & chat” help combine calls and messengers in one widget? A guide to setup and implementation.
Learn More >24.11.2025
Oki-Toki premium services: how to make call center operations even more convenient
Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.
Learn More >04.11.2025
Call script: Permissions for special actions in the form
Complete guide to Oki-Toki CRM Form — setting up scripts, agent permissions, priorities, triggers, and automated actions.
Learn More >15.10.2025
Neural STT and TTS: Voice as a competitive advantage
How speech recognition and synthesis technologies (STT and TTS) help businesses improve communications and gain a market advantage.
Learn More >07.10.2025