OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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18.02.2025
Effective analytics for the contact center: How to create the perfect “Report”?
How to create an effective contact center work summary. How to keep management informed with “Reports”.
10.02.2025
Communication tools in Oki-Toki: Everything necessary for a call center
What communication tools are available in Oki-Toki and how to use them to establish effective communication in a call center.
21.01.2025
Active listening: how to teach an agent to listen to the client
How to develop active listening skills with 4 exercises, tips, and recommendations for working with call center clients.
30.12.2024
We’re shining a light on the brightest updates of the year, summarizing the work done and sharing plans for the next year.
15.12.2024
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
12.12.2024
API requests and API documentation in Oki-Toki
Configuring API requests for automation and integration with Oki-Toki in your call center.
19.11.2024
Adaptation and training of call center agents
What does the adaptation of agents and sales managers in the call center look like?
14.11.2024
What is a SIP Trunk and How to Create it in oki-toki
Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.
05.11.2024
Voice Recognition: How to improve the efficiency of your call center
The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki
29.10.2024
How to connect a dialer with transfer to an agent for CRM contact centers?
Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.