OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
search
сколько операторов нужно в колл-центр
Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.
Learn MoreВнешний вид простого скрипта продаж
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
Learn MoreТоп 10 Стратегий Маршрутизации Вызовов
Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
Learn MoreКак создать сценарий диалога с клиентом?
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
Learn MoreВсе, что вам нужно знать о SIP-номерах: Как купить и где использовать
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
Learn MoreЧто такое FCR: Методология измерения First Call Resolution
What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
Learn MorePredictive Dialing: How It Works and How to Connect
How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is
Learn MoreКак настроить работу оператора колл-центра в Оки-Токи
How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
Learn MoreWhat is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
Learn MoreЧто такое SIP-транк и как его создать в Оки-Токи
How to connect telephony using the SIP trunk method in the service for internal and outsourcing contact centers of Oki-Toki.
Learn More