OKI-TOKI Blog

All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

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Adaptation and training of call center agents

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как повысить эффективность работы колл-центра

How to improve call center performance? 12 Useful tips

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Продающие слова и фразы

Sales-driven words and phrases for call center agents

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Detecting voicemail when calling

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Эффективные отчеты для контакт-центра: Как создать идеальный

Effective analytics for the contact center: How to create the perfect “Report”?

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Готовые скрипты для колл центра

Ready-made scripts for the call center: The conversation scenario of a call center agent with a customer

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автообзвон: Вид автообзвона

20.12.2017

How to Automate Dialing Numbers?

Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.

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01.09.2017

Oki-Toki News Digest for December 2017

News for December 2017: agent’s station upgrade, new widget for the dashboard, a global update to the server park. Find out more in the article!

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