Work agent in a call center
Materials for operators and supervisors: working with calls and chats, sales scripts, speech analytics, quality control and KPI, workplace setup, remote work, and useful tips.
This category is related to the products:
«Dialer», «Smart reports», «Cloud call center», «Call scoring», «Conversation scripts»
Popular
22.04.2019
Personalized Callback Tasks, or Sticky Callback
Securing contacts for a specific or current user in callback mode. A missed call is secured for the last agent.
20.12.2017
How to Automate Dialing Numbers?
Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.