Work agent in a call center

Materials for operators and supervisors: working with calls and chats, sales scripts, speech analytics, quality control and KPI, workplace setup, remote work, and useful tips.

This category is related to the products:

«Dialer», «Smart reports», «Cloud call center», «Call scoring», «Conversation scripts»

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What is a SIP Trunk and How to Create it in oki-toki

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Communication tools in Oki-Toki

Communication tools in Oki-Toki: Everything necessary for a call center

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Telephone Sales Techniques. Cold Call Scripts

Techniques of cold calling: Best sales scripts for phone sales

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How to transform a “bad” call center agent into a “good” one?

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How to set up an auto dialer with transfer to an agent for call centers?

How to connect a dialer with transfer to an agent for CRM contact centers?

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How to control call center quality?

Quality control in call centers: evaluating agent dialogues

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Voice bots for CC: 5 questions when buying

Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.

Learn More >27.03.2020

Auto dialer: a view of an auto dialing campaign

How to Automate Dialing Numbers?

Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.

Learn More >20.12.2017

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