Work agent in a call center
Materials for operators and supervisors: working with calls and chats, sales scripts, speech analytics, quality control and KPI, workplace setup, remote work, and useful tips.
This category is related to the products:
«Dialer», «Smart reports», «Cloud call center», «Call scoring», «Conversation scripts»
Popular
26.07.2022
Efficient scripts for incoming calls: guaranteed quality customer service.
The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
01.07.2022
Sticky Tasks: How to Attach Customers to a Team of Managers
How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
26.05.2021
Adaptation of Contact Center Agents Part.5 Beginning of Independent Work
How to organize independent work of agents who recently joined the company. Agent adaptation.
21.04.2021
Adapting in the Contact Center Part 2: Agent Interviews
How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.
02.03.2021
Agent call evaluation — Oki-Toki tools
Simple ways to check agent performance and make every call more effective using Oki-Toki tools.
08.12.2020
Video Guide Oki-Toki: Agent’s Workspace
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
22.07.2020
Outgoing Agent Calls: The Ideal Volume to Aim For
How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
06.05.2020
The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?
What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
27.03.2020
Management of CC operators remotely: staff turnover and discipline
How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.
27.03.2020
Voice bots for CC: 5 questions when buying
Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.