Work agent in a call center

Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

What is a call center agent’s conversation script and how to use it in Oki-Toki.

How to identify speech errors in a call center agent’s work with the help of the Oki-Toki speech analytics tool, direct and inverse search.

Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

Setting up Outgoing Calls: A Comprehensive Guide to Scheduling, Connectivity Management, and Agent Control.

What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?