Sales script structure
Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.
Work agent in a call center
Materials for operators and supervisors: working with calls and chats, sales scripts, speech analytics, quality control and KPI, workplace setup, remote work, and useful tips.
This category is related to the products:
«Dialer», «Smart reports», «Cloud call center», «Call scoring», «Conversation scripts»
How to create a customer dialogue script?
Detailed instructions on how to set up a dialogue script in the Oki-Toki service for in-house and outsourcing contact centers.
How to set up the agent’s work — Oki-Toki
How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
Sales-driven words and phrases for call center agents
Words that sell: ready-to-use phrases and techniques for call center operators. Take note!
Remote management of call center agents
Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.
Techniques of cold calling: Best sales scripts for phone sales
Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.
Survey script or questionnaire for CATI research
Survey form (CATI) - a linear script for interviews. Most often used in social surveys, service quality assessments, or loyalty programs.
Ready-made scripts for the call center: The conversation scenario of a call center agent with a customer
What is a call center agent's conversation script and how to use it in Oki-Toki.
Speech analytics for contact centers
How to identify speech errors in a call center agent's work with the help of the Oki-Toki speech analytics tool, direct and inverse search.
Cold Sales: Strategies, Methods, and Secrets of Success
Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.