Work agent in a call center

Detailed instructions on how to set up a dialogue script in the oki-toki service for in-house and outsourcing contact centers.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

Survey form (CATI) – a linear script for interviews. Most often used in social surveys, service quality assessments, or loyalty programs.

What is a call center agent’s conversation script and how to use it in Oki-Toki.

How to identify speech errors in a call center agent’s work with the help of the Oki-Toki speech analytics tool, direct and inverse search.

Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.