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The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki
Learn MoreStep-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.
Learn MoreDetailed instructions on how to collect SIP-call data in the Oki-Toki service.
Learn MoreHow to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
Learn MoreWhat Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.
Learn MoreHow to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
Learn MoreDataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
Learn MoreWhat is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
Learn MoreHow to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
Learn MoreHow to store and analyze operator call recordings in Oki-Toki
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