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Updates, instructions, useful materials and collections about the features and functionality of Oki-Toki
What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.
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Setting up outgoing calls: how to set a schedule, disable outgoing communication, create an emergency and prevent the operator from being the first to end the call.
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How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.
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What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.
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How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.
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What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.
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How the ticket system is applied in Oki-Toki and the processing of customer requests is organized. Statuses, deadlines, responsible, technical support KPIs.
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How to set up number translation in the cloud service for Oki-Toki’s internal and outsourced contact centers.
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Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.
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Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.
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