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All articles, notes, reviews, instructions and service updates for Oki-Toki's internal and outsourced contact centers. Use modern tools!

Selling words and expressions for a call center operator
30.05.2023 Selling words and expressions for a call center operator

Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!

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Phone Sales Technique: Best Phone Sales Scripts
26.05.2023 Phone Sales Technique: Best Phone Sales Scripts

Implementing the right scripts will increase your sales! Read in our article how to prepare a cold call script.

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Scenario-questionnaire or questionnaire for CATI research
18.05.2023 Scenario-questionnaire or questionnaire for CATI research

Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

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Working with the voice menu (IVR) in Oki-Toki
16.05.2023 Working with the voice menu (IVR) in Oki-Toki

What is the Voice Menu (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and how it can be used.

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Ready-made scripts for a call center: A script for a conversation between a call center operator and a client
15.05.2023 Ready-made scripts for a call center: A script for a conversation between a call center operator and a client

What is a conversation script for a contact center operator and how to use it in Oki-Toki.

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Voice analytics for contact centers
10.05.2023 Voice analytics for contact centers

How to identify speech errors in the work of a call center operator using the Oki-Toki speech analytics tool, direct and inverse search.

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Cold Selling: Strategies, Methods and Secrets of Success
28.04.2023 Cold Selling: Strategies, Methods and Secrets of Success

Learn all about successful cold sales: strategies, methods, tools, as well as bypassing common mistakes and pitfalls.

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Outsourcing contact center
17.04.2023 Outsourcing contact center

What is an outsourcing contact center: definition, specifics and features of work, what advantages does outsourcing provide for business.

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How to integrate a call center with AmoCRM?
20.03.2023 How to integrate a call center with AmoCRM?

The instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.

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Changes in "variables"
21.02.2023 Changes in "variables"

Good news for those who like to work with variables, who found it difficult to master the tool due to its unfriendly structure in the Oki-Toki interface.

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