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All articles, notes, reviews, instructions and service updates for Oki-Toki's internal and outsourced contact centers. Use modern tools!
Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!
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Implementing the right scripts will increase your sales! Read in our article how to prepare a cold call script.
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Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.
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What is the Voice Menu (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and how it can be used.
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What is a conversation script for a contact center operator and how to use it in Oki-Toki.
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How to identify speech errors in the work of a call center operator using the Oki-Toki speech analytics tool, direct and inverse search.
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Learn all about successful cold sales: strategies, methods, tools, as well as bypassing common mistakes and pitfalls.
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What is an outsourcing contact center: definition, specifics and features of work, what advantages does outsourcing provide for business.
MoreThe instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.
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Good news for those who like to work with variables, who found it difficult to master the tool due to its unfriendly structure in the Oki-Toki interface.
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