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Voice Recognition: How to Improve the Efficiency of Your Call Center
05.11.2024 Voice Recognition: How to Improve the Efficiency of Your Call Center

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

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How to connect a dialer with transfer to an agent for CRM contact centers?
29.10.2024 How to connect a dialer with transfer to an agent for CRM contact centers?

Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.

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How to create a SIP-call report?
11.10.2024 How to create a SIP-call report?

Detailed instructions on how to collect SIP-call data in the Oki-Toki service.

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How to Improve the Performance of Contact Center Agents
05.10.2024 How to Improve the Performance of Contact Center Agents

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

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10 Mistakes in Contact Center Reporting: How to Avoid Common Problems?
23.09.2024 10 Mistakes in Contact Center Reporting: How to Avoid Common Problems?

What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.

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Step-by-Step Guide to Importing Contacts into CRM
17.09.2024 Step-by-Step Guide to Importing Contacts into CRM

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

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DataMixer: How to create a report for a call center?
11.09.2024 DataMixer: How to create a report for a call center?

DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

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First Call Resolution: FCR Report in Oki-Toki
09.09.2024 First Call Resolution: FCR Report in Oki-Toki

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

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“Occupancy”: agent workload in call centers
16.08.2024 “Occupancy”: agent workload in call centers

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

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Call center agent conversation recordings
22.07.2024 Call center agent conversation recordings

How to store and analyze operator call recordings in Oki-Toki

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