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Updates, instructions, useful materials and collections about the features and functionality of Oki-Toki

Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.

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Setting up outgoing calls: control of operators
15.12.2022 Setting up outgoing calls: control of operators

Setting up outgoing calls: how to set a schedule, disable outgoing communication, create an emergency and prevent the operator from being the first to end the call.

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Call filter to Oki-Toki
28.10.2022 Call filter to Oki-Toki

How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.

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Tariffication of operators in the contact center
24.10.2022 Tariffication of operators in the contact center

What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.

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VIP call queue and list of VIP numbers in the call center
10.10.2022 VIP call queue and list of VIP numbers in the call center

How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.

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Blacklist of numbers in the call center
22.09.2022 Blacklist of numbers in the call center

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

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Ticket system: how Oki-Toki processes a client ticket
08.09.2022 Ticket system: how Oki-Toki processes a client ticket

How the ticket system is applied in Oki-Toki and the processing of customer requests is organized. Statuses, deadlines, responsible, technical support KPIs.

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Format and conversion of numbers in Oki-Toki
06.09.2022 Format and conversion of numbers in Oki-Toki

How to set up number translation in the cloud service for Oki-Toki’s internal and outsourced contact centers.

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Call Report: Task List
10.08.2022 Call Report: Task List

Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.

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How to make an email template for a sales script in a contact center
02.08.2022 How to make an email template for a sales script in a contact center

Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.

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