All articles, notes, reviews, guides, and service updates for both in-house and outsourcing contact centers from Oki-Toki. Leverage modern tools!
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.More
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.More
What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.More
How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it isMore
How to connect telephony using the SIP trunk method in the service for internal and outsourcing contact centers of Oki-Toki.More
How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.More
How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?More