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All articles, notes, reviews, guides, and service updates for both in-house and outsourcing contact centers from Oki-Toki. Leverage modern tools!

Sales script structure: What is a sales script, templates
19.09.2023 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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Top 10 Call Routing Strategies
18.09.2023 Top 10 Call Routing Strategies

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

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How to create a dialogue script with a client?
05.09.2023 How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Everything you need to know about SIP numbers: How to buy and where to use
21.07.2023 Everything you need to know about SIP numbers: How to buy and where to use

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

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What is FCR: First Call Resolution Measurement Methodology
07.07.2023 What is FCR: First Call Resolution Measurement Methodology

What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.

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Predictive dialing: How does it work and how to enable predictive dialing?
04.07.2023 Predictive dialing: How does it work and how to enable predictive dialing?

How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is

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How to set up the operator’s work — Oki-Toki
29.06.2023 How to set up the operator’s work — Oki-Toki

How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

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What is a SIP trunk and how to create it in Oki-Toki
22.06.2023 What is a SIP trunk and how to create it in Oki-Toki

How to connect telephony using the SIP trunk method in the service for internal and outsourcing contact centers of Oki-Toki.

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Call Center Performance Indicators: How to Calculate Productivity
15.06.2023 Call Center Performance Indicators: How to Calculate Productivity

How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.

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What amendments to take into account when calculating the need for operators
14.06.2023 What amendments to take into account when calculating the need for operators

How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

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