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We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
Learn MoreHow to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.
Learn MoreHow to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
Learn MoreWhat to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
Learn MoreWhy does a call center need user groups, how to add agents to them, how to set them up wisely, and where to apply them.
Learn MoreHow an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
Learn MoreWhat is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
Learn MoreIncoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
Learn MorePrepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
Learn MoreAutomatic Comments on Calls with Conversation Scripts in the Cloud System for Contact Centers Oki-Toki.
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