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Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
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What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
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How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is
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How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
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How to connect telephony using the SIP trunk method in the service for internal and outsourcing contact centers of Oki-Toki.
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How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.
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How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?
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How to train a new contact center supervisor? This list of requirements is rigid and universal.
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