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18.01.2024 How to Manage Roles: Contact Center Access

What are contact center accesses, how to create, change and manage roles in the Oki-Toki service, security in projects.

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27.12.2023 How does telephony work for a call center?

Five Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.

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22.12.2023 ChatGPT for call centers

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

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21.12.2023 How to choose call center software? 9 questions when choosing CCaaS

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

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19.12.2023 Building a Hotline from Scratch

How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.

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11.12.2023 Job Duties of a Contact Center Supervisor”

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

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29.11.2023 How to Top-Up Your Oki-Toki Balance

Guide: How to Top Up Your Oki-Toki Cloud Service Balance.

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19.10.2023 How to Create Sales Scripts from Google Docs Documents

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

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16.10.2023 Calculation of the number of call center operators

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

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19.09.2023 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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