Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.
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What does the adaptation of agents and sales managers in the call center look like?
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The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!
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Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.
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Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!
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DataMixer – the new Oki-Toki tool set to streamline your reports. Delve into our notes to understand its necessity and setup procedure!
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Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!
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How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.
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By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!
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The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
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