Reporting in the call center

What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?

How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers

How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.

Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!

What additional KPIs need to be measured for evaluating an outsourced contact center.

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.