Reporting in the call center

Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!

What additional KPIs need to be measured for evaluating an outsourced contact center.

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

How to Organize Work as a Contact Center Manager: Key Practices and Tips

How to organize independent work of agents who recently joined the company. Agent adaptation.

Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.

How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.