Reporting in the call center

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!

What additional KPIs need to be measured for evaluating an outsourced contact center.

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

How to Organize Work as a Contact Center Manager: Key Practices and Tips

How to organize independent work of agents who recently joined the company. Agent adaptation.

Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.

How to Organize Effective Onboarding for an Agent and Sales Manager in a Contact Center. How to Conduct Effective Training.

How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.