Call center reporting
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.
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It’s common knowledge that a theatre begins with a hanger, similarly, an outsourcing contact centre begins with a website, one that allows some preliminary conclusions to be drawn about the provider.
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In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!
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What additional KPIs need to be measured for evaluating an outsourced contact center.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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How to establish an outsourcing contact center, where to start, what has been done, and the sequence of actions to create a profitable CC.
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How to Organize Work as a Contact Center Manager: Key Practices and Tips
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How to organize independent work of agents who recently joined the company. Agent adaptation.
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Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.
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How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.
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