Reporting in the call center
Everything about KPI and reports: call tracking, speech analytics, auto-dialer statistics, operator working hours, outsourcing call centers reporting, chats, reports, DataMixer and data export.
This category is related to products:
«Smart reports», «Cloud call center», «Conversation rating»
Popular
04.06.2021
Code of the Hero: A Guide for the Contact Center Manager
How to Organize Work as a Contact Center Manager: Key Practices and Tips
26.05.2021
Adaptation of Contact Center Agents Part.5 Beginning of Independent Work
How to organize independent work of agents who recently joined the company. Agent adaptation.
07.05.2021
Adaptation of Contact Center Agents Part 4. Communication
Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.
27.04.2021
Contact Center Agent Adaptation Part 3. Training
How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.
21.04.2021
Adapting in the Contact Center Part 2: Agent Interviews
How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.
23.03.2021
Potential Challenges When Launching a Call Center
The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!
19.03.2021
Challenges of Outsourced Call Center Development
Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.
12.03.2021
Overview of Customer Effort Score Indicators
Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!
02.03.2021
Operator call evaluation – a tool Oki-Toki
Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!
11.02.2021
How Many Agents Does Your Contact Center Need?
How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.