Reporting in the call center

How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.

The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!

Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.

Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!

Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!

How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.

By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.