Reporting in the call center
Everything about KPI and reports: call tracking, speech analytics, auto-dialer statistics, operator working hours, outsourcing call centers reporting, chats, reports, DataMixer and data export.
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Potential Challenges When Launching a Call Center
The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!
Learn More >23.03.2021
Overview of Customer Effort Score Indicators
Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!
Learn More >12.03.2021
How Many Agents Does Your Contact Center Need?
How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.
Learn More >11.02.2021
Call Center Manager’s Assessment: What Should A Call Center Agent Be Capable Of?
By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!
Learn More >22.12.2020
Video Guide Oki-Toki: Agent’s Workspace
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
Learn More >08.12.2020
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
Learn More >11.11.2020
Advice for the Contact Centre Manager: Common issues in the CC
What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.
Learn More >29.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
Learn More >08.10.2020
![[:ru]Сколько исходящих звонков должен делать оператор[:ua]Скільки вихідних дзвінків повинен робити оператор[:en]How Many Outbound Calls Should an Agent Make[:pl]Ile połączeń wychodzących powinien wykonywać operator[:]](/wp-content/uploads/2020/07/blog-dlya-oki-470x370-2.png)
Outgoing Agent Calls: The Ideal Volume to Aim For
How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
Learn More >22.07.2020
![[:ru]Как измерить эффективность оператора: 6 главных метрик[:ua]Як виміряти ефективність оператора: 6 головних метрик[:en]How to Measure Agent Effectiveness: The 6 Key Metrics[:pl]Jak zmierzyć efektywność operatora: 6 głównych metryk[:es]Este es un fragmento de un artículo para una página de destino. Escríbelo como un profesional de marketing con experiencia como líder de ventas en un centro de contacto. Utiliza un lenguaje persuasivo, resalta los puntos clave. Usa en el texto términos populares y palabras clave. Traduce el texto al idioma español:](/wp-content/uploads/2020/07/blog-dlya-oki-470x370-46.png)
How to Measure Call Center Performance Metrics?
6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.
Learn More >13.04.2020