Reporting in the call center
Everything about KPI and reports: call tracking, speech analytics, auto-dialer statistics, operator working hours, outsourcing call centers reporting, chats, reports, DataMixer and data export.
This category is related to products:
«Smart reports», «Cloud call center», «Conversation rating»
Popular
27.04.2021
Contact Center Agent Adaptation Part 3. Training
How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.
21.04.2021
Adapting in the Contact Center Part 2: Agent Interviews
How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.
23.03.2021
Potential Challenges When Launching a Call Center
The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!
19.03.2021
Challenges of Outsourced Call Center Development
Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.
12.03.2021
Overview of Customer Effort Score Indicators
Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!
11.02.2021
How Many Agents Does Your Contact Center Need?
How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.
22.12.2020
Call Center Manager’s Assessment: What Should A Call Center Agent Be Capable Of?
By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!
08.12.2020
Video Guide Oki-Toki: Agent’s Workspace
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
11.11.2020
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
29.10.2020
Advice for the Contact Centre Manager: Common issues in the CC
What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.