OKI-TOKI Blog

Where to look for clients and how to show them that working with you is reliable: we look at communities, case studies, technologies, and recommendations.

Where does an outsourced call center lose money? We break down unit economics with clear calculations and typical situations.

How to understand that you are losing a client? We analyze hidden signals and ways to retain the project.

How to choose a work schedule for agents, organize shifts efficiently, and plan workloads using a WFM approach.

Why do some outsourced call centers grow while others remain stagnant for years? We explore common mistakes, growth opportunities, and solutions powered by Oki-Toki.

What are the specifics of software for an outsourcing call center? We examine the features and capabilities of the Oki-Toki cloud service.

What is the rage index, how does this metric affect call center operations, why do customers get angry, and what should be done about it.

What is a SIP response, how it is generated and where it is displayed in Oki-Toki: an overview of SIP codes for call analysis.

How to connect telephony to a call center and what you need for setup.

How to connect SIP telephony in Poland and which provider to choose. Overview of operators and recommendations from Oki-Toki.