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13.04.2020
How to Measure Call Center Performance Metrics?
6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.
27.03.2020
Management of CC operators remotely: staff turnover and discipline
How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.
27.03.2020
Voice bots for CC: 5 questions when buying
Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.
10.03.2020
Oki-Toki News Digest for February 2020
Oki-Toki News for February 2020: New Features, Reports and Database Import Optimization, and Enhanced Conversation Scripts. Read our Digest!
10.02.2020
Oki-Toki News Digest for January 2020
Oki-Toki News for January 2020: new webhook widget, updated documentation, CRM import in the new interface.
29.01.2020
How to Launch a Call Centre from Scratch?
How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
23.01.2020
Automated Dialing of Debtors: How to Automate Debt Collection Calls?
In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
25.12.2019
Google Sheets and Call Center Reports
How to Bridge Google Sheets and Call Center Reports in Oki-Toki, How to Extract Necessary Data from Oki-Toki Reports.
11.11.2019
Oki-Toki News Digest for October 2019
Oki-Toki News for October 2019: Refactoring of queues and autodialing, project audio recording folders, simplified number connection. Read more in the digest!
06.11.2019
Key Performance Indicators (KPIs) for Call Center Efficiency
What are the key performance indicators of the call center? How to monitor contact center KPI?