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What Errors to Avoid in a Call Center Reporting: What Cannot be Ignored and Where to Loosen Control.
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Oki-Toki News for February 2020: New Features, Reports and Database Import Optimization, and Enhanced Conversation Scripts. Read our Digest!
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Oki-Toki News for January 2020: new webhook widget, updated documentation, CRM import in the new interface.
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How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
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In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
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How to Bridge Google Sheets and Call Center Reports in Oki-Toki, How to Extract Necessary Data from Oki-Toki Reports.
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How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
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Oki-Toki News for October 2019: Refactoring of queues and autodialing, project audio recording folders, simplified number connection. Read more in the digest!
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What are the key performance indicators of the call center? How to monitor contact center KPI?
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What reports for the call center are provided in the Oki-Toki cloud system
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