All posts
Популярное
29.10.2020
Advice for the Contact Centre Manager: Common issues in the CC
What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.
13.10.2020
Oki-Toki news digest for August-September 2020
Oki-Toki Updates for August-September 2020: Integration with SalesDrive, Reports (BETA) available for all companies and much more. Read the digest!
08.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
10.09.2020
How to Improve Call Center Performance? 12 Useful Tips
How to Enhance Your Call Centre Performance, Boost its Efficiency, Crucial Points, Methods, Useful Tips.
08.08.2020
Oki-Toki News Digest for June-July 2020
Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!
22.07.2020
Outgoing Agent Calls: The Ideal Volume to Aim For
How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
19.06.2020
Oki-Toki News Digest for May 2020
Oki-Toki News for May 2020: Mass Operations Improvements, Consolidated Report Overhaul, and Other Service Enhancements. Read the Digest!
15.05.2020
Oki-Toki News Digest for April 2020
April 2020 Oki-Toki Updates: Time Zone Definition at Agent’s Workstation and Major Bug Cleanup. Read More!
06.05.2020
The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?
What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
15.04.2020
Oki-Toki News Digest for March 2020
Oki-Toki News for March 2020: Manual Cloud Unloading, First Phase of Stenogram Implementation, and More. Read On!