Reporting in the call center

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!

How to Enhance Your Call Centre Performance, Boost its Efficiency, Crucial Points, Methods, Useful Tips.

How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?

6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.

How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.

Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.

How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.

In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.

How to Bridge Google Sheets and Call Center Reports in Oki-Toki, How to Extract Necessary Data from Oki-Toki Reports.

What are the key performance indicators of the call center? How to monitor contact center KPI?