Reporting in the call center
Everything about KPI and reports: call tracking, speech analytics, auto-dialer statistics, operator working hours, outsourcing call centers reporting, chats, reports, DataMixer and data export.
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![[:ru]Три идеи для управления операторами call-центра на дому[:ua]Три ідеї для керування операторами колл-центру на дому[:en]Three Ideas for Managing Home-Based Call Center Agents[:pl]Trzy pomysły na zarządzanie operatorem call center z domu[:]](/wp-content/uploads/2020/07/blog-dlya-oki-470x370-47.png)
Management of CC operators remotely: staff turnover and discipline
How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.
Learn More >27.03.2020
Voice bots for CC: 5 questions when buying
Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.
Learn More >27.03.2020
How to Launch a Call Centre from Scratch?
How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
Learn More >29.01.2020
![[:ru]Прозвон должников. Как автоматизировать и ускорить процесс?[:ua]Продзвін боржників. Як автоматизувати та прискорити процес?[:en]Dialing Debtors: How to Automate and Expedite the Process?[:pl]Dzwonienie do dłużników. Jak zautomatyzować i przyspieszyć ten proces?[:]](/wp-content/uploads/2020/07/blog-dlya-oki-470x370-36.png)
Automated Dialing of Debtors: How to Automate Debt Collection Calls?
In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
Learn More >23.01.2020
Google Sheets and Call Center Reports
How to Bridge Google Sheets and Call Center Reports in Oki-Toki, How to Extract Necessary Data from Oki-Toki Reports.
Learn More >25.12.2019
Key Performance Indicators (KPIs) for Call Center Efficiency
What are the key performance indicators of the call center? How to monitor contact center KPI?
Learn More >06.11.2019