Reporting in the call center
Everything about KPI and reports: call tracking, speech analytics, auto-dialer statistics, operator working hours, outsourcing call centers reporting, chats, reports, DataMixer and data export.
This category is related to products:
«Smart reports», «Cloud call center», «Conversation rating»
Popular
28.02.2019
What is a SIP Response? Part 2
Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
27.02.2019
What is a SIP Response? Part 1
What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.
03.06.2016
How to Buy a SIP Number in Kazakhstan?
SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.
18.05.2016
How to hide calls from reports
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre
08.12.2015
Features of Software for Outsourcing Call Center
What are the features of special software for an outsourcing call center in the Oki-Toki cloud service., specifics of the activity.
17.04.2011
Where to Buy SIP Numbers in Ukraine
List of telecommunications operators selling SIP numbers in Ukraine. Their contacts, email, and recommendations from the Oki-Toki service.