Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
“Smart Reports”, “Cloud Call Center”, “Conversation Rating”
Популярное
09.10.2019
What Reports are Needed in the Call Center
What reports for the call center are provided in the Oki-Toki cloud system
22.04.2019
Personalized Callback Tasks, or Sticky Callback
Securing contacts for a specific or current user in callback mode. A missed call is secured for the last agent.
28.02.2019
What is a SIP Response? Part 2
Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
27.02.2019
What is a SIP Response? Part 1
What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.
01.03.2018
Using Oki-Toki Storage vs Google Drive
The Pros and Cons of the Oki-Toki Service’s Internal Storage and Google Drive External Disk.
03.06.2016
How to Buy a SIP Number in Kazakhstan?
SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.
18.05.2016
How to hide calls from reports
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre
08.12.2015
Features of Software for Outsourcing Call Center
What are the features of special software for an outsourcing call center in the Oki-Toki cloud service., specifics of the activity.
07.08.2015
How to Utilize The Minute Package in a GSM Gateway
Management of minute packages in the GSM gateway. Setting up a GSM gateway: selection of allowed prefixes (directions), charging frequency and cost per minute.
17.04.2011
Where to Buy SIP Numbers in Ukraine
List of telecommunications operators selling SIP numbers in Ukraine. Their contacts, email, and recommendations from the Oki-Toki service.