Protection of personal information
Data Protection and Access Management in the Call Center, Managing Data in Outsourcing and Inhouse Call Centers, Projects and User Roles, Hiding Phone Numbers and Fields in CRM, History of Actions and Changes in the Call Center.»
The category is related to the products:
«Smart Reports», «Cloud Call Center», «Conversation Evaluation»
Популярное
15.12.2024
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
22.07.2024
Call center agent conversation recordings
How to store and analyze operator call recordings in Oki-Toki
20.06.2024
Customer Data Protection: Exclusive Fields in Projects
Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
16.04.2024
How to Set Up an Auto-Dialing System?
We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
29.11.2023
White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
09.10.2019
What Reports are Needed in the Call Center
What reports for the call center are provided in the Oki-Toki cloud system