Protection of personal information
Protecting personal data and managing access to data in the call center, How to manage data in outsourcing and inhouse call centers, projects and user roles, hiding phone numbers and fields in CRM, history of actions and changes in the call center.” ”
This section is related to products:
‘Smart Reports’, ‘Cloud Call Center’, ‘Conversation Assessment’
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
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How to Divide Call Center Projects: An Article for Supervisors and Contact Center Managers
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Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
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What reports for the call center are provided in the Oki-Toki cloud system
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How Call Center Agent Conversations Are Stored: The Simplicity and Reliability of Google, Yandex, and Dropbox.
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