Protection of personal information

Data Protection and Access Management in the Call Center, Managing Data in Outsourcing and Inhouse Call Centers, Projects and User Roles, Hiding Phone Numbers and Fields in CRM, History of Actions and Changes in the Call Center.»

The category is related to the products:

«Smart Reports», «Cloud Call Center», «Conversation Evaluation»

Защита персональных данных
How to Set Up an Auto-Dialing System?
16.04.2024 How to Set Up an Auto-Dialing System?

We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.

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White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра
29.11.2023 White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

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Security: Call Center Projects”
02.09.2022 Security: Call Center Projects”

How to Divide Call Center Projects: An Article for Supervisors and Contact Center Managers

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Customer Data Protection: Exclusive Fields in Projects
10.06.2022 Customer Data Protection: Exclusive Fields in Projects

Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.

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What Reports are Needed in the Call Center
09.10.2019 What Reports are Needed in the Call Center

What reports for the call center are provided in the Oki-Toki cloud system

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Call Center Agent Conversation Records
17.06.2019 Call Center Agent Conversation Records

How Call Center Agent Conversations Are Stored: The Simplicity and Reliability of Google, Yandex, and Dropbox.

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