Protection of personal information
Data Protection and Access Management in the Call Center, Managing Data in Outsourcing and Inhouse Call Centers, Projects and User Roles, Hiding Phone Numbers and Fields in CRM, History of Actions and Changes in the Call Center.»
The category is related to the products:
«Smart Reports», «Cloud Call Center», «Conversation Evaluation»
Call center agent conversation records are an essential source of information. It’s like the black box of an airplane: it helps understand what went wrong and how to fix it. In this article, we will discuss how to properly analyze and store data in Oki-Toki, to maximize its benefits.
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Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
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Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
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How to Divide Call Center Projects: An Article for Supervisors and Contact Center Managers
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What reports for the call center are provided in the Oki-Toki cloud system
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