Protection of personal information

Data Protection and Access Management in the Call Center, Managing Data in Outsourcing and Inhouse Call Centers, Projects and User Roles, Hiding Phone Numbers and Fields in CRM, History of Actions and Changes in the Call Center.»

The category is related to the products:

«Smart Reports», «Cloud Call Center», «Conversation Evaluation»

15.12.2024

Safety: Call Center Projects

How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.

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22.07.2024

Call center agent conversation recordings

How to store and analyze operator call recordings in Oki-Toki

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20.06.2024

Customer Data Protection: Exclusive Fields in Projects

Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.

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16.04.2024

How to Set Up an Auto-Dialing System?

We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.

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29.11.2023

White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

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09.10.2019

What Reports are Needed in the Call Center

What reports for the call center are provided in the Oki-Toki cloud system

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