Protection of personal information
Protection of personal data and data access control in the call center, How to manage data in outsourcing and inhouse call center, projects and user roles, hiding phone numbers and fields in CRM, history of actions and changes in the call center.
Section is related to products:
How to share call center projects, an article for supervisors and contact center managers, features and settings in Oki-Toki.
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Why is it necessary to separate information about the client in the questionnaire? Oki-Toki will tell you. As a result, the operator makes fewer mistakes and works faster.
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We have expanded the options for filtering tasks inside the Oki-Toki dialer and have prepared a useful note about managing the customer base.
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What reports for the call center are provided in the Oka-Toka cloud system
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How records of calls of call center operators are stored, how reliable and simple everything is: Google, Yandex, Dropbox.
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