Protection of personal information

Protection of personal data and data access control in the call center, How to manage data in outsourcing and inhouse call center, projects and user roles, hiding phone numbers and fields in CRM, history of actions and changes in the call center.

Section is related to products:

«Smart reports», «Cloud call center», «Сall evaluation»

Защита персональных данных
Security: call center projects
02.09.2022 Security: call center projects

How to share call center projects, an article for supervisors and contact center managers, features and settings in Oki-Toki.

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Client data protection: exclusive fields in projects
10.06.2022 Client data protection: exclusive fields in projects

Why is it necessary to separate information about the client in the questionnaire? Oki-Toki will tell you. As a result, the operator makes fewer mistakes and works faster.

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How to set up dialer: customer database management
18.10.2019 How to set up dialer: customer database management

We have expanded the options for filtering tasks inside the Oki-Toki dialer and have prepared a useful note about managing the customer base.

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What reports are needed in the call center
09.10.2019 What reports are needed in the call center

What reports for the call center are provided in the Oka-Toka cloud system

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How are call recording files stored? Reliable and simple!
17.06.2019 How are call recording files stored? Reliable and simple!

How records of calls of call center operators are stored, how reliable and simple everything is: Google, Yandex, Dropbox.

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