Supervisor’s job
Managing the operator team, quality control, KPI indicators, WFM, staff training, reporting, and workflow optimization.
This section is related to the following products:
«WFM», «Call evaluation», «Call scripts»
Popular
How to manage an invalid call back request
Case study: Handling a customer’s request via an automated callback system-‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).
Learn More >23.11.2020
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
Learn More >11.11.2020
Advice for the Contact Centre Manager: Common issues in the CC
What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.
Learn More >29.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
Learn More >08.10.2020
How to improve call center performance? 12 Useful tips
How to improve call center efficiency: key points, methods, useful tips and recommendations.
Learn More >10.09.2020
Outgoing Agent Calls: The Ideal Volume to Aim For
How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
Learn More >22.07.2020
The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?
What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
Learn More >06.05.2020
How to Measure Call Center Performance Metrics?
6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.
Learn More >13.04.2020
Key Performance Indicators (KPIs) for Call Center Efficiency
What are the key performance indicators of the call center? How to monitor contact center KPI?
Learn More >06.11.2019