Работа супервайзера
Managing a team of operators, quality control, KPI metrics, WFM, staff training, reporting, and work optimization.
This rubric is related to the following products: “WFM“, “Call Scoring“, “Call Scripts»
Popular
18.10.2016
Automatic Number Conversion During Import
How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.
18.05.2016
How to hide calls from reports
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre