23.11.2020

How to Manage an Invalid Call Back Request

Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

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11.11.2020

Oki-Toki Tools for Outsourcing Call Centers

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

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29.10.2020

Advice for the Contact Centre Manager: Common issues in the CC

What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.

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08.10.2020

Calling modes in Oki-Toki: how to (not) get everyone.

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!

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22.07.2020

Outgoing Agent Calls: The Ideal Volume to Aim For

How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?

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06.05.2020

The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?

What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!

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13.04.2020

How to Measure Call Center Performance Metrics?

6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.

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06.11.2019

Key Performance Indicators (KPIs) for Call Center Efficiency

What are the key performance indicators of the call center? How to monitor contact center KPI?

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28.02.2019

What is a SIP Response? Part 2

Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.

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27.02.2019

What is a SIP Response? Part 1

What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.

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