Supervisor’s job

Simple ways to check agent performance and make every call more effective using Oki-Toki tools.

By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.

In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls

Case study: Handling a customer’s request via an automated callback system-‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!