Supervisor’s job
Managing the operator team, quality control, KPI indicators, WFM, staff training, reporting, and workflow optimization.
This section is related to the following products:
«WFM», «Call evaluation», «Call scripts»
Popular
26.05.2023
Remote Management of Call Center Agents
Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.
26.05.2023
Techniques of сold сalling: Best sales scripts for phone sales
Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.
10.05.2023
Speech analytics for contact centers
How to identify speech errors in a call center agent’s work with the help of the Oki-Toki speech analytics tool, direct and inverse search.
28.04.2023
Cold Sales: Strategies, Methods, and Secrets of Success
Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.
13.04.2023
Telemarketing: How to Boost Sales
What is Telemarketing and what tasks does it perform, an overview of tools for automation and strategies for enhancing campaign effectiveness.
15.12.2022
Monitoring Agents’ Calls: Setting up Outbound Calls to Clients
Setting up Outgoing Calls: A Comprehensive Guide to Scheduling, Connectivity Management, and Agent Control.
08.11.2022
How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
26.07.2022
Efficient scripts for incoming calls: guaranteed quality customer service.
The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
18.02.2022
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
04.06.2021
Code of the рero: a guide for the contact center manager
How to Organize Work as a Contact Center Manager: Key Practices and Tips