Работа супервайзера

How to organize independent work of agents who recently joined the company. Agent adaptation.

Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.

How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.

How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.

Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!

By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.

In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls