Remote management of call center agents
Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.
Supervisor’s job
Managing the operator team, quality control, KPI indicators, WFM, staff training, reporting, and workflow optimization.
This section is related to the following products:
«WFM», «Call evaluation», «Call scripts»
Techniques of cold calling: Best sales scripts for phone sales
Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.
Speech analytics for contact centers
How to identify speech errors in a call center agent's work with the help of the Oki-Toki speech analytics tool, direct and inverse search.
Cold Sales: Strategies, Methods, and Secrets of Success
Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.
Telemarketing: how to increase sales
What is telemarketing and what tasks does it perform, an overview of automation tools and strategies to improve campaign efficiency
Monitoring Agents’ Calls: Setting up Outbound Calls to Clients
Setting up Outgoing Calls: A Comprehensive Guide to Scheduling, Connectivity Management, and Agent Control.
Oki-Toki Ticketing System
How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
Efficient scripts for incoming calls: guaranteed quality customer service.
The script for incoming calls is designed for a "warm", competent client who requires information on a variety of specific issues.
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
Code of the hero: a guide for the contact center manager
How to Organize Work as a Contact Center Manager: Key Practices and Tips