OKI-TOKI Blog

How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).

What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.

How to set up a VIP call queue for priority subscribers of a call centre, VIP number list, and call scripts.

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!

Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!

As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!

Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.