OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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23.03.2021
Potential Challenges When Launching a Call Center
The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!
19.03.2021
Challenges of Outsourced Call Center Development
Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.
12.03.2021
Overview of Customer Effort Score Indicators
Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!
10.03.2021
Oki-Toki News Digest January-February 2021
In January-February 2021, we continued to refine our existing Oki-Toki tools and added a new one – Datamixer. Read more in our digest!
02.03.2021
Agent call evaluation — Oki-Toki tools
Simple ways to check agent performance and make every call more effective using Oki-Toki tools.
11.02.2021
How Many Agents Does Your Contact Center Need?
How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.
15.01.2021
What Integrations Does Oki-Toki Have with Google
Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.
24.12.2020
The Brightest Updates of 2020!
Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!
22.12.2020
Call Center Manager’s Assessment: What Should A Call Center Agent Be Capable Of?
By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!
08.12.2020
Video Guide Oki-Toki: Agent’s Workspace
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.