OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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08.12.2020
The Video Series: What to Do When an Agent Doesn’t Receive Calls
Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls
07.12.2020
Oki-Toki News Digest for October-November 2020
Over the past two months, there has been a major update of integrations, ticketing system, and individual tools for call centers. Read more in the digest!
23.11.2020
How to Manage an Invalid Call Back Request
Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).
11.11.2020
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
29.10.2020
Advice for the Contact Centre Manager: Common issues in the CC
What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.
13.10.2020
Oki-Toki news digest for August-September 2020
Oki-Toki Updates for August-September 2020: Integration with SalesDrive, Reports (BETA) available for all companies and much more. Read the digest!
08.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
10.09.2020
How to Improve Call Center Performance? 12 Useful Tips
How to Enhance Your Call Centre Performance, Boost its Efficiency, Crucial Points, Methods, Useful Tips.
08.08.2020
Oki-Toki News Digest for June-July 2020
Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!
22.07.2020
Outgoing Agent Calls: The Ideal Volume to Aim For
How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?