OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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13.10.2020
Oki-Toki news digest for August-September 2020
Oki-Toki Updates for August-September 2020: Integration with SalesDrive, Reports (BETA) available for all companies and much more. Read the digest!
08.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
10.09.2020
How to improve call center performance? 12 Useful tips
How to improve call center efficiency: key points, methods, useful tips and recommendations.
08.08.2020
Oki-Toki News Digest for June-July 2020
Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!
22.07.2020
Outgoing Agent Calls: The Ideal Volume to Aim For
How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
19.06.2020
Oki-Toki News Digest for May 2020
Oki-Toki News for May 2020: Mass Operations Improvements, Consolidated Report Overhaul, and Other Service Enhancements. Read the Digest!
15.05.2020
Oki-Toki News Digest for April 2020
April 2020 Oki-Toki Updates: Time Zone Definition at Agent’s Workstation and Major Bug Cleanup. Read More!
06.05.2020
The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?
What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
15.04.2020
Oki-Toki News Digest for March 2020
Oki-Toki News for March 2020: Manual Cloud Unloading, First Phase of Stenogram Implementation, and More. Read On!
13.04.2020
How to Measure Call Center Performance Metrics?
6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.