OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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10.03.2021
Oki-Toki News Digest January-February 2021
In January-February 2021, we continued to refine our existing Oki-Toki tools and added a new one – Datamixer. Read more in our digest!
02.03.2021
Agent call evaluation — Oki-Toki tools
Simple ways to check agent performance and make every call more effective using Oki-Toki tools.
11.02.2021
How Many Agents Does Your Contact Center Need?
How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.
15.01.2021
What Integrations Does Oki-Toki Have with Google
Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.
24.12.2020
The Brightest Updates of 2020!
Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!
22.12.2020
Call Center Manager’s Assessment: What Should A Call Center Agent Be Capable Of?
By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!
08.12.2020
Video Guide Oki-Toki: Agent’s Workspace
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
08.12.2020
Video Series “What to Do”: Working with User Rights
In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
08.12.2020
Video series "What to do": Buttons in the operating place do not work
Video instruction on how to act if the hold, forward, conference, end buttons do not work.
08.12.2020
The Video Series: What to Do When an Agent Doesn’t Receive Calls
Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls