OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Oki-Toki News Digest for July-August 2021
Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.
Learn More >12.09.2021
Assessing the contact center: KPIs for outsourcing
What additional KPIs need to be measured for evaluating an outsourced contact center.
Learn More >26.08.2021
Creating an Outsourcing Contact Center: First Steps (Part 2)
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
Learn More >13.08.2021
Oki-Toki News Digest for May-June 2021
Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!
Learn More >05.07.2021
Code of the hero: a guide for the contact center manager
How to Organize Work as a Contact Center Manager: Key Practices and Tips
Learn More >04.06.2021
Adaptation of Contact Center Agents Part.5 Beginning of Independent Work
How to organize independent work of agents who recently joined the company. Agent adaptation.
Learn More >26.05.2021
Oki-Toki News Digest for March-April 2021
Read about all the updates and new Oki-Toki tools for March-April 2021!
Learn More >21.05.2021
Adaptation of Contact Center Agents Part 4. Communication
Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.
Learn More >07.05.2021
Contact Center Agent Onboarding Part 3. Training
How to Organize Effective Onboarding for an Agent and Sales Manager in a Contact Center. How to Conduct Effective Training.
Learn More >27.04.2021
Adapting in the Contact Center Part 2: Agent Interviews
How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.
Learn More >21.04.2021