OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Oki-Toki News Digest for May-June 2021
Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!
Learn More >05.07.2021
Code of the hero: a guide for the contact center manager
How to Organize Work as a Contact Center Manager: Key Practices and Tips
Learn More >04.06.2021
Adaptation of Contact Center Agents Part.5 Beginning of Independent Work
How to organize independent work of agents who recently joined the company. Agent adaptation.
Learn More >26.05.2021
Oki-Toki News Digest for March-April 2021
Read about all the updates and new Oki-Toki tools for March-April 2021!
Learn More >21.05.2021
Adaptation of Contact Center Agents Part 4. Communication
Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.
Learn More >07.05.2021
Contact Center Agent Adaptation Part 3. Training
How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.
Learn More >27.04.2021
Adapting in the Contact Center Part 2: Agent Interviews
How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.
Learn More >21.04.2021
Potential Challenges When Launching a Call Center
The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!
Learn More >23.03.2021
Overview of Customer Effort Score Indicators
Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!
Learn More >12.03.2021
Oki-Toki News Digest January-February 2021
In January-February 2021, we continued to refine our existing Oki-Toki tools and added a new one – Datamixer. Read more in our digest!
Learn More >10.03.2021