OKI-TOKI Blog

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.