OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
search
создать аутсорсинговый контакт-центр
How to establish an outsourcing contact center, where to start, what has been done, and the sequence of actions to create a profitable CC.
Learn MoreНовости Оки-Токи май-июнь 2021
Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!
Learn MoreИнтеграция Оки-Токи и Битрикса24
Let’s consider 3 main use cases: creating a task in dialer when an event in B24 occurs, creating a lead in B24 when an event in Oki-Toki happens, changing the status of a lead based on an event in Oki-Toki.
Learn MoreКак сделать отчет по sip звонкам в Оки-Токи
Detailed video instruction on how to generate a report on sip calls in the Oki-Toki service for in-house and outsourced contact centers.
Learn MoreКак эффективно управлять колл-центром
How to Organize Work as a Contact Center Manager: Key Practices and Tips
Learn MoreНачало самостоятельной работы менеджеров по продажам
How to organize independent work of agents who recently joined the company. Agent adaptation.
Learn MoreНовости Оки-Токи за март-апрель 2021
Read about all the updates and new Oki-Toki tools for March-April 2021!
Learn Moreобучение менеджеров по продажам
Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.
Learn MoreАдаптация операторов и менеджеров по продажам
How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.
Learn Moreсобеседование операторов и менеджеров по продажам
How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.
Learn More