OKI-TOKI Blog

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.

Launching a call center is an important step for business development. But how do you do everything right and avoid mistakes? In this article, we will share 9 tips that will help you avoid errors when launching a call center.

Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.

Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.