OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
search
Multiple communication channels in a single agent’s window – we recommend our own solution – “Omnichannel chat” in Oki-Toki.
Learn More
Поля контакта хранят много информации о клиенте
Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
Learn More
How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.
Learn More
Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!
Learn More
новости оки-токи в сентябре 2021
Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!
Learn More
На что обратить внимание при изучении веб-сайта АКЦ
It’s common knowledge that a theatre begins with a hanger, similarly, an outsourcing contact centre begins with a website, one that allows some preliminary conclusions to be drawn about the provider.
Learn More
договор с аутсорсинговым контакт-центром
In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!
Learn More
Ошибки аутсорсингового кц
Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.
Learn More
новости оки-токи июль-август
Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.
Learn More
оценка контакт центра
What additional KPIs need to be measured for evaluating an outsourced contact center.
Learn More