Call recordings of call center agents
How to store and analyze agent call recordings in Oki-Toki
Oki-Toki Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
Ticket System: How Oki-Toki Processes a Customer Ticket?
How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.
Optimize your reporting work: Effective approaches
Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.
How to Protect Client Data Using Exclusive Fields in Oki-Toki Projects?
Customer data protection is one of the most important priorities for a call center. We offer a number of features that help call centers protect their customers' data.
How to transform a “bad” call center agent into a “good” one?
How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
How to approach conflict clients
What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
Customer Support Chat: Omnichannel Chat in Oki-Toki
Discover how the Oki-Toki omnichannel platform helps call centers expand communications and improve agent efficiency by bringing telephony, messengers, social networks, and email together in one window.
How to create an email template for contact center?
Email template for sales script - a tool for automated sending of emails from the conversation script, on event or via API.
Call Center Agent Performance Standards: Report of the Status History
How to check the working hours of agents, view the report of one user's status history at the workstation, settings and features in Oki-Toki.
How to create an outsourcing contact center?
Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.