How to avoid silence in conversations with clients
What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
Work agent in a call center
Materials for operators and supervisors: working with calls and chats, sales scripts, speech analytics, quality control and KPI, workplace setup, remote work, and useful tips.
This category is related to the products:
«Dialer», «Smart reports», «Cloud call center», «Call scoring», «Conversation scripts»
How to configure a user group in Oki-Toki?
How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center's operations with the help of user groups!
How to build trusting relationships with call center customers
How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
Agents work after call: ACW and PCP.
What is ACW and PCP, how to manage the operator's break after a call, the duration between calls and PCP status settings in Oki-Toki.
How does telephony for a call center work?
Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
How to set up a Hotline from scratch?
How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.
Call Center Supervisor Job Description
Learn how to manage a call center effectively. Our tips will help you build a high-performing and happy team of agents.
White Label PBX: How personalisation improves the image and security of a contact centre
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
How to create sales scripts from Google Docs documents
Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
Calculating the Number of Call Center Agents
Learn to calculate the number of call center agents taking into account all aspects, which will make your business more efficient.