Work agent in a call center

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.