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30.05.2023 Sales-Driven Words and Phrases for Call Center Agents

Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!

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26.05.2023 Techniques of Cold Calling: Best Sales Scripts for Phone Sales

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

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18.05.2023 Script-Survey or Questionnaire for Survey (Cati) Research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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16.05.2023 Voice Menu (IVR) in Oki-Toki

What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.

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15.05.2023 Ready-made scripts for the call-center: The conversation scenario of a call-center agent with a customer

What is a call center agent’s conversation script and how to use it in Oki-Toki.

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10.05.2023 Speech Analytics for Contact Centers

How to Identify Speech Errors in a Call Center Agent’s Work with the Help of the Oki-Toki Speech Analytics Tool, Direct and Inverse Search.

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28.04.2023 Cold Sales: Strategies, Methods, and Secrets of Success

Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.

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17.04.2023 Outsourcing Contact Center

What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business

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20.03.2023 How to integrate a call center with AmoCRM?

This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.

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21.02.2023 Changes in the ‘Variables’

Great news for those who love to work with variables but found it difficult to master the tool due to its non-user-friendly structure in the Oki-Toki interface.

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