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This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.
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Great news for those who love to work with variables but found it difficult to master the tool due to its non-user-friendly structure in the Oki-Toki interface.
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How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.
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What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
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Setting up Outgoing Calls: A Comprehensive Guide to Scheduling, Connectivity Management, and Agent Control.
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How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
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What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.
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How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.
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What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
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How the ticketing system and customer service request handling is implemented in Oki-Toki. Statuses, deadlines, responsibilities, and technical support KPIs.
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