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How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.