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Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!
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Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!
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It’s common knowledge that a theatre begins with a hanger, similarly, an outsourcing contact centre begins with a website, one that allows some preliminary conclusions to be drawn about the provider.
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In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!
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Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.
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Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.
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What additional KPIs need to be measured for evaluating an outsourced contact center.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!
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Let’s consider 3 main use cases: creating a task in dialer when an event in B24 occurs, creating a lead in B24 when an event in Oki-Toki happens, changing the status of a lead based on an event in Oki-Toki.
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