Chats
Chats: integration with messengers and email in oki-toki: how to work with chats in the call center, queue organization, working time tracking, reporting, and chat agent KPIs.
This category is related to the products:
“Smart Reports”, “Cloud Call Center” , “Conversation Assessment”, “Conversation Scripts”
How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.
Learn More
Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
Learn More
A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.
Learn More
How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.
Learn More
Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
Learn More
This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.
Learn More
How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.
Learn More
What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
Learn More
How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
Learn More
The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
Learn More