Чаты
Chats: integration with messengers and email in oki-toki: how to work with chats in the call center, queue organization, working time tracking, reporting, and chat agent KPIs.
This category is related to the products:
“Smart Reports”, “Cloud Call Center” , “Conversation Assessment”, “Conversation Scripts”
A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.
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How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.
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Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
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This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.
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How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.
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What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
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How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
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How the ticketing system and customer service request handling is implemented in Oki-Toki. Statuses, deadlines, responsibilities, and technical support KPIs.
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The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
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Multiple communication channels in a single agent’s window – we recommend our own solution – “Omnichannel chat” in Oki-Toki.
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