Chats

Chats: Integrations with messengers and email in Oki-Toki: How to manage chats in a call center, setting up queues, tracking working time, reporting and KPIs for agents in chats.This section is related to the products:“Smart Reports”, “Cloud Call Center”, “Conversation Evaluation”, “Conversation Scripts”

Чаты
ChatGPT for call centers
22.12.2023 ChatGPT for call centers

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

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Building a Hotline from Scratch
19.12.2023 Building a Hotline from Scratch

How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.

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Sales-Driven Words and Phrases for Call Center Agents
30.05.2023 Sales-Driven Words and Phrases for Call Center Agents

Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!

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Script-Survey or Questionnaire for Survey (Cati) Research
18.05.2023 Script-Survey or Questionnaire for Survey (Cati) Research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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Integration of Chat Bot with Telegram
20.02.2023 Integration of Chat Bot with Telegram

How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.

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Main Updates 2022: Service for Contact Centers
30.12.2022 Main Updates 2022: Service for Contact Centers

What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.

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Oki-Toki Ticketing System
08.11.2022 Oki-Toki Ticketing System

How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).

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Ticket System: How Oki-Toki Handles a Customer Ticket
08.09.2022 Ticket System: How Oki-Toki Handles a Customer Ticket

How the ticketing system and customer service request handling is implemented in Oki-Toki. Statuses, deadlines, responsibilities, and technical support KPIs.

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Efficient Scripts for Incoming Calls: Guaranteed Quality Customer Service
26.07.2022 Efficient Scripts for Incoming Calls: Guaranteed Quality Customer Service

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

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Customer Support Chat: Omnichannel Chat in Oki-Toki
16.06.2022 Customer Support Chat: Omnichannel Chat in Oki-Toki

Multiple communication channels in a single agent’s window – we recommend our own solution – “Omnichannel chat” in Oki-Toki.

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