Chats

Chats: integrations with messengers and e-mail in Oki-Toki: how to work with chats in a call center, queuing, time tracking, reporting and KPI of operators in chats.

Section is related to products:

«Smart reports», «Cloud call center», «Сall evaluation», «Scenarios of conversations»

Чаты
Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.

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Ticket system: how Oki-Toki processes a client ticket
08.09.2022 Ticket system: how Oki-Toki processes a client ticket

How the ticket system is applied in Oki-Toki and the processing of customer requests is organized. Statuses, deadlines, responsible, technical support KPIs.

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Scenario-questionnaire or questionnaire for CATI research
30.07.2022 Scenario-questionnaire or questionnaire for CATI research

Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

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Script for incoming calls (hotline)
26.07.2022 Script for incoming calls (hotline)

The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.

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Chat: omnichannel in Oki-Toki
16.06.2022 Chat: omnichannel in Oki-Toki

Many communication channels in a single operator window – we recommend our own solution – “Omni-channel chat” in Oki-Toki

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Selling words and phrases
23.06.2020 Selling words and phrases

Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!

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How to create a hotline from scratch
16.08.2019 How to create a hotline from scratch

How to create a hotline in Oki-Toki from scratch: setting up important and optional components for handling incoming calls.

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Oki-Toki ticket system
08.11.2018 Oki-Toki ticket system

How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).

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