Chats

How does “Oki-Toki: e-commerce call & chat” help combine calls and messengers in one widget? A guide to setup and implementation.

How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.

Discover how the Oki-Toki omnichannel platform helps call centers expand communications and improve agent efficiency by bringing telephony, messengers, social networks, and email together in one window.

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Survey form (CATI) – a linear script for interviews. Most often used in social surveys, service quality assessments, or loyalty programs.

How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.

How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.