Chats

Chats: integration with messengers and email in oki-toki: how to work with chats in the call center, queue organization, working time tracking, reporting, and chat agent KPIs.

This category is related to the products:

“Smart Reports”, “Cloud Call Center” , “Conversation Assessment”, “Conversation Scripts”

Чаты
Customer Support Chat: Omnichannel Chat in Oki-Toki
27.05.2024 Customer Support Chat: Omnichannel Chat in Oki-Toki

Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.

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ChatGPT for call centers
22.12.2023 ChatGPT for call centers

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

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Building a Hotline from Scratch
19.12.2023 Building a Hotline from Scratch

How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.

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Sales-Driven Words and Phrases for Call Center Agents
30.05.2023 Sales-Driven Words and Phrases for Call Center Agents

Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!

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Script-Survey or Questionnaire for Survey (Cati) Research
18.05.2023 Script-Survey or Questionnaire for Survey (Cati) Research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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Integration of Chat Bot with Telegram
20.02.2023 Integration of Chat Bot with Telegram

How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.

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Main Updates 2022: Service for Contact Centers
30.12.2022 Main Updates 2022: Service for Contact Centers

What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.

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Oki-Toki Ticketing System
08.11.2022 Oki-Toki Ticketing System

How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).

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Ticket System: How Oki-Toki Handles a Customer Ticket
08.09.2022 Ticket System: How Oki-Toki Handles a Customer Ticket

How the ticketing system and customer service request handling is implemented in Oki-Toki. Statuses, deadlines, responsibilities, and technical support KPIs.

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Efficient Scripts for Incoming Calls: Guaranteed Quality Customer Service
26.07.2022 Efficient Scripts for Incoming Calls: Guaranteed Quality Customer Service

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

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