Chats
Chats: integration with messengers and e-mail in Oki-Toki: how to work with chats in a call center, queuing, time tracking, reporting and KPI of operators in chats. Call Center , Conversation Evaluation , Conversation Scenarios
Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!
More
Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.
More
How to create an integration between Oki-Toki and a Telegram bot, as well as set up a chat bot, “events”, trigger conditions and sending notifications.
More
What updates has Oki-Toki released this year? \"Chats\", AI, robot operator and other important tools in our service for contact centers.
More
How the ticket system is applied in Oki-Toki and the processing of customer requests is organized. Statuses, deadlines, responsible, technical support KPIs.
More
The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.
More
Many communication channels in a single operator window – we recommend our own solution – “Omni-channel chat” in Oki-Toki
More
How to create a hotline in Oki-Toki from scratch: setting up important and optional components for handling incoming calls.
More
How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
More