Outsourcing

Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.

The category is related to products:

«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»

Popular

Detecting voicemail when calling

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How to transform a “bad” call center agent into a “good” one?

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How to create a report on the work of a call center?

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how to improve call center efficiency

How to improve call center performance? 12 Useful tips

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Selling words and phrases

Sales-driven words and phrases for call center agents

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How to set up an auto dialer with transfer to an agent for call centers?

How to connect a dialer with transfer to an agent for CRM contact centers?

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Dialing Debtors: How to Automate and Expedite the Process?

Automated Dialing of Debtors: How to Automate Debt Collection Calls?

In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.

Learn More >23.01.2020

KPI

Key Performance Indicators (KPIs) for Call Center Efficiency

What are the key performance indicators of the call center? How to monitor contact center KPI?

Learn More >06.11.2019

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