Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
10.09.2020
How to improve call center performance? 12 Useful tips
How to improve call center efficiency: key points, methods, useful tips and recommendations.
29.01.2020
How to Launch a Call Centre from Scratch?
How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
23.01.2020
Automated Dialing of Debtors: How to Automate Debt Collection Calls?
In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
06.11.2019
Key Performance Indicators (KPIs) for Call Center Efficiency
What are the key performance indicators of the call center? How to monitor contact center KPI?
28.02.2019
What is a SIP Response? Part 2
Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
08.12.2015
Features of Software for Outsourcing Call Center
What are the features of special software for an outsourcing call center in the Oki-Toki cloud service., specifics of the activity.