Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
Assessing the contact center: KPIs for outsourcing
What additional KPIs need to be measured for evaluating an outsourced contact center.
Learn More >26.08.2021
Creating an Outsourcing Contact Center: First Steps (Part 2)
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
Learn More >13.08.2021
Agent call evaluation — Oki-Toki tools
Simple ways to check agent performance and make every call more effective using Oki-Toki tools.
Learn More >02.03.2021
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
Learn More >11.11.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
Learn More >08.10.2020
How to improve call center performance? 12 Useful tips
How to improve call center efficiency: key points, methods, useful tips and recommendations.
Learn More >10.09.2020
How to Launch a Call Centre from Scratch?
How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
Learn More >29.01.2020
![[:ru]Прозвон должников. Как автоматизировать и ускорить процесс?[:ua]Продзвін боржників. Як автоматизувати та прискорити процес?[:en]Dialing Debtors: How to Automate and Expedite the Process?[:pl]Dzwonienie do dłużników. Jak zautomatyzować i przyspieszyć ten proces?[:]](/wp-content/uploads/2020/07/blog-dlya-oki-470x370-36.png)
Automated Dialing of Debtors: How to Automate Debt Collection Calls?
In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
Learn More >23.01.2020
Key Performance Indicators (KPIs) for Call Center Efficiency
What are the key performance indicators of the call center? How to monitor contact center KPI?
Learn More >06.11.2019