Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
02.03.2021
Operator call evaluation – a tool Oki-Toki
Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!
11.11.2020
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
08.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
29.01.2020
How to Launch a Call Centre from Scratch?
How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
23.01.2020
Automated Dialing of Debtors: How to Automate Debt Collection Calls?
In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
06.11.2019
Key Performance Indicators (KPIs) for Call Center Efficiency
What are the key performance indicators of the call center? How to monitor contact center KPI?
20.05.2019
Service of automatic calls and sales in amoCRM
5 Cases That Will Help Answer Questions Related to Automated Calls and amoCRM. Let’s Discuss Why amoCRM Integration is Essential.
28.02.2019
What is a SIP Response? Part 2
Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
18.05.2016
How to hide calls from reports
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre