Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
13.08.2021
Creating an Outsourcing Contact Center: First Steps (Part 2)
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
19.03.2021
Challenges of Outsourced Call Center Development
Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.
02.03.2021
Agent call evaluation — Oki-Toki tools
Simple ways to check agent performance and make every call more effective using Oki-Toki tools.
11.11.2020
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
08.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
10.09.2020
How to improve call center performance? 12 Useful tips
How to improve call center efficiency: key points, methods, useful tips and recommendations.
29.01.2020
How to Launch a Call Centre from Scratch?
How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
23.01.2020
Automated Dialing of Debtors: How to Automate Debt Collection Calls?
In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
06.11.2019
Key Performance Indicators (KPIs) for Call Center Efficiency
What are the key performance indicators of the call center? How to monitor contact center KPI?
28.02.2019
What is a SIP Response? Part 2
Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.