Outsourcing

How to set up a VIP call queue for priority subscribers of a call centre, VIP number list, and call scripts.

As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!

Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.

What additional KPIs need to be measured for evaluating an outsourced contact center.

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.

Simple ways to check agent performance and make every call more effective using Oki-Toki tools.

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!