Supervisor’s job

Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

How to train a new contact center supervisor? This list of requirements is rigid and universal.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

How to identify speech errors in a call center agent’s work with the help of the Oki-Toki speech analytics tool, direct and inverse search.

Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.