Работа супервайзера
Managing a team of operators, quality control, KPI metrics, WFM, staff training, reporting, and work optimization.
This rubric is related to the following products: “WFM“, “Call Scoring“, “Call Scripts»
Popular
30.05.2023
Sales-Driven Words and Phrases for Call Center Agents
Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
26.05.2023
Remote Management of Call Center Agents
Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.
10.05.2023
Speech Analytics for Contact Centers
How to Identify Speech Errors in a Call Center Agent’s Work with the Help of the Oki-Toki Speech Analytics Tool, Direct and Inverse Search.
28.04.2023
Cold Sales: Strategies, Methods, and Secrets of Success
Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.
13.04.2023
Telemarketing: How to Boost Sales
What is Telemarketing and what tasks does it perform, an overview of tools for automation and strategies for enhancing campaign effectiveness.
15.12.2022
Monitoring Agents’ Calls: Setting up Outbound Calls to Clients
Setting up Outgoing Calls: A Comprehensive Guide to Scheduling, Connectivity Management, and Agent Control.
08.11.2022
How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
26.07.2022
Efficient Scripts for Incoming Calls: Guaranteed Quality Customer Service
The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
18.02.2022
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
04.06.2021
Code of the Hero: A Guide for the Contact Center Manager
How to Organize Work as a Contact Center Manager: Key Practices and Tips