Supervisor’s job

Practical tips for improving the quality of the call center’s work: training agents, implementing a quality control system, using conversation scripts, and assessing customer satisfaction.

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.

Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

How to train a new contact center supervisor? This list of requirements is rigid and universal.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!