OKI-TOKI Blog

Simple ways to check agent performance and make every call more effective using Oki-Toki tools.

How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.

Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.

Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!

By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.

In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls

Over the past two months, there has been a major update of integrations, ticketing system, and individual tools for call centers. Read more in the digest!