OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
Popular
search
08.08.2020
Oki-Toki News Digest for June-July 2020
Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!
22.07.2020
Outgoing Agent Calls: The Ideal Volume to Aim For
How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
19.06.2020
Oki-Toki News Digest for May 2020
Oki-Toki News for May 2020: Mass Operations Improvements, Consolidated Report Overhaul, and Other Service Enhancements. Read the Digest!
15.05.2020
Oki-Toki News Digest for April 2020
April 2020 Oki-Toki Updates: Time Zone Definition at Agent’s Workstation and Major Bug Cleanup. Read More!
06.05.2020
The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?
What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
15.04.2020
Oki-Toki News Digest for March 2020
Oki-Toki News for March 2020: Manual Cloud Unloading, First Phase of Stenogram Implementation, and More. Read On!
13.04.2020
How to Measure Call Center Performance Metrics?
6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.
27.03.2020
Management of CC operators remotely: staff turnover and discipline
How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.
27.03.2020
Voice bots for CC: 5 questions when buying
Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.
10.03.2020
Oki-Toki News Digest for February 2020
Oki-Toki News for February 2020: New Features, Reports and Database Import Optimization, and Enhanced Conversation Scripts. Read our Digest!