OKI-TOKI Blog

Case study: Handling a customer’s request via an automated callback system-‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.

What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.

Oki-Toki Updates for August-September 2020: Integration with SalesDrive, Reports (BETA) available for all companies and much more. Read the digest!

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!

How to improve call center efficiency: key points, methods, useful tips and recommendations.

Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!

How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?

Oki-Toki News for May 2020: Mass Operations Improvements, Consolidated Report Overhaul, and Other Service Enhancements. Read the Digest!

April 2020 Oki-Toki Updates: Time Zone Definition at Agent’s Workstation and Major Bug Cleanup. Read More!