OKI-TOKI Blog

Securing contacts for a specific or current user in callback mode. A missed call is secured for the last agent.

March News: Updated agent workstation, dedicated domain, and Google Chrome plugin. Discover more in the digest!

Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.

What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.

Oki-Toki News for November-December 2019: new webhook capabilities, outbound webhook tariffication, priority queue. Find out more in our digest!

Oki-Toki Updates for June 2018. Testing voice recognition in IVR, launching tickets, optimizing user interface and CRM. Find out more in our blog!

The Pros and Cons of the Oki-Toki Service’s Internal Storage and Google Drive External Disk.

Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.

News for December 2017: agent’s station upgrade, new widget for the dashboard, a global update to the server park. Find out more in the article!

How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.