OKI-TOKI Blog

Oki-Toki News for January 2020: new webhook widget, updated documentation, CRM import in the new interface.

How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.

In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.

How to Bridge Google Sheets and Call Center Reports in Oki-Toki, How to Extract Necessary Data from Oki-Toki Reports.

Oki-Toki News for October 2019: Refactoring of queues and autodialing, project audio recording folders, simplified number connection. Read more in the digest!

What are the key performance indicators of the call center? How to monitor contact center KPI?

Oki-Toki news for September 2019: Reports, updated storage, SEC & FIN reports refactoring, custom ringtones on call. Read more in detail!

In August, we have prepared for you a block of guide-articles, a new import of Oki-Toki users, and an update of DB servers. Read more in the digest!

In July, we focused on several tasks. We worked on the ability to authorize through social networks and manage tasks in auto-dials. More details in the digest!

What is an auto-informer, how to set it up and the benefits it brings to the call center. Voice message or button press.