Video Guide Oki-Toki: Agent’s Workspace
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
Oki-Toki Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
Video Series “What to Do”: Working with User Rights
In this video, we'll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
What to Do video series: Buttons are not working at the operator workstation
Video guide on what to do if the hold, transfer, conference, and end call buttons do not work.
The Video Series: What to Do When an Agent Doesn’t Receive Calls
Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls
Oki-Toki News Digest for October-November 2020
Over the past two months, there has been a major update of integrations, ticketing system, and individual tools for call centers. Read more in the digest!
How to handle an invalid application with a dialer
Case: processing a client portal request with Oki-Toki dialer in status: incomplete (invalid request).
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
Advice for the Contact Centre Manager: Common issues in the CC
What challenges will you encounter as a contact center manager, how to effectively resolve conflicts, solutions, and advice.
Oki-Toki news digest for August-September 2020
Oki-Toki Updates for August-September 2020: Integration with SalesDrive, Reports (BETA) available for all companies and much more. Read the digest!
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!