OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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14.10.2024
Web Call from the Website – WebCall
Set up WebCall and GetCall for instant communication with customers and to increase website conversion. Save on your budget and improve service.
11.10.2024
How to create a SIP-call report?
Detailed instructions on how to collect SIP-call data in the Oki-Toki service.
05.10.2024
How to Improve the Performance of Contact Center Agents
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
23.09.2024
10 Mistakes in contact center reporting: How to avoid common problems?
What mistakes should be avoided in call center reporting, what can’t be ignored, and where to relax control.
17.09.2024
Step-by-step guide to importing contacts into CRM
How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
11.09.2024
DataMixer: How to create a report for a call center?
DataMixer – a new Oki-Toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
09.09.2024
First Call Resolution: FCR Report in Oki-Toki
What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
16.08.2024
“Occupancy”: agent workload in call centers
How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
22.07.2024
Call center agent conversation recordings
How to store and analyze operator call recordings in Oki-Toki
07.07.2024
Ticket System: How Oki-Toki Processes a Customer Ticket?
How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.