OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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23.09.2024
10 Mistakes in contact center reporting: How to avoid common problems?
What mistakes should be avoided in call center reporting, what can’t be ignored, and where to relax control.
17.09.2024
Step-by-step guide to importing contacts into CRM
How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
11.09.2024
DataMixer: How to create a report for a call center?
DataMixer – a new Oki-Toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
09.09.2024
First Call Resolution: FCR Report in Oki-Toki
What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
16.08.2024
“Occupancy”: agent workload in call centers
How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
22.07.2024
Call center agent conversation recordings
How to store and analyze operator call recordings in Oki-Toki
07.07.2024
Ticket System: How Oki-Toki Processes a Customer Ticket?
How the Ticket System is Used in Oki-Toki and Customer Inquiry Processing is Organized. Statuses, Deadlines, Responsible Parties, Technical Support KPIs.
28.06.2024
Optimize your reporting work: Effective approaches
Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.
20.06.2024
Customer data protection: Exclusive fields in projects
Protecting client data is a top priority for call centers. We offer a range of features to help call centers secure their clients’ data.
17.06.2024
How to transform a “bad” call center agent into a “good” one?
How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.