OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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В этой статье мы расскажем, как не ограничиваясь подходом, основанным на эффективности, оценить продуктивность колл-центра.
How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.
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какое количество операторов нужно в колл-центр
How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?
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How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
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обучение супервайзера требования
How to train a new contact center supervisor? This list of requirements is rigid and universal.
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Продающие слова и фразы
Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
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Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.
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Telephone Sales Techniques. Cold Call Scripts
Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.
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Cati анкета опросник для клиентов
This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.
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Голосовое меню IVR
What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.
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Готовые скрипты для колл центра
What is a call center agent’s conversation script and how to use it in Oki-Toki.
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