OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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15.05.2025
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
17.04.2025
Analytics in the call center: Metrics and Tools by Oki-Toki
What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.
15.04.2025
Oki-Toki quotas: setup and use in CATI surveys
How to optimize the data collection process and make it even more accurate with Oki-Toki quotas?
14.03.2025
Diagnosis of issues: Troubleshooting errors in the agent’s workplace
Is your agent workplace not working? Let’s figure out what the problem is and how to solve it.
20.02.2025
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
18.02.2025
Effective analytics for the contact center: How to create the perfect “Report”?
How to create an effective contact center work summary. How to keep management informed with “Reports”.
10.02.2025
Communication tools in Oki-Toki: Everything necessary for a call center
What communication tools are available in Oki-Toki and how to use them to establish effective communication in a call center.
21.01.2025
Active listening: how to teach an agent to listen to the client
How to develop active listening skills with 4 exercises, tips, and recommendations for working with call center clients.
30.12.2024
We’re shining a light on the brightest updates of the year, summarizing the work done and sharing plans for the next year.
15.12.2024
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.