OKI-TOKI Blog

What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.

Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.

Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.

Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.

Discover how to set up automatic customer dialing with a robot in the Oki-Toki service to enhance the efficiency of the call center, save time, and improve customer service quality.

How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.

Practical tips for improving the quality of the call center’s work: training agents, implementing a quality control system, using conversation scripts, and assessing customer satisfaction.

How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.