OKI-TOKI Blog

How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.

How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.

How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.

How voice IVR works in Oki-Toki: setup, scenarios, voice commands, and benefits for customers and businesses

What call center reports are available in the Oki-Toki cloud system

What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.

How to optimize the data collection process and make it even more accurate with Oki-Toki quotas?

Is your agent workplace not working? Let’s figure out what the problem is and how to solve it.

Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.

How to create an effective contact center work summary. How to keep management informed with “Reports”.