OKI-TOKI Blog

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.

Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.