OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Cati анкета опросник для клиентов
This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.
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Голосовое меню IVR
What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.
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Готовые скрипты для колл центра
What is a call center agent’s conversation script and how to use it in Oki-Toki.
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How to Identify Speech Errors in a Call Center Agent’s Work with the Help of the Oki-Toki Speech Analytics Tool, Direct and Inverse Search.
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Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.
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What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business
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What is Telemarketing and what tasks does it perform, an overview of tools for automation and strategies for enhancing campaign effectiveness.
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Creating an integration with AmoCrm
This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.
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Great news for those who love to work with variables but found it difficult to master the tool due to its non-user-friendly structure in the Oki-Toki interface.
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How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.
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