What is Customer Development and how to implement it effectively?
What is the Customer Development method and how it can help you create a sought-after product.
Oki-Toki Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
Complete guide to the responsibilities of the sales department manager
How can a department manager properly organize work and achieve high sales results?
What is cold calling? A clear definition
What cold calling means in 2025 and how Oki-Toki makes it work—smart scripts, CRM tools, and auto-dialers to boost sales efficiency.
Handling inbound calls: The advantages of a cloud-based call center
How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.
Cybersecurity in the call center: How to protect client data
How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.
What the call report can show: Oki-Toki call log
How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.
Voice menu: How does IVR with speech recognition work
How voice IVR works in Oki-Toki: setup, scenarios, voice commands, and benefits for customers and businesses
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
Analytics in the call center: Metrics and tools by Oki-Toki
What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.
Oki-Toki quotas: setup and use in CATI surveys
How to optimize the data collection process and make it even more accurate with Oki-Toki quotas?