OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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22.12.2023
A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.
21.12.2023
How to choose call center software? 9 questions when choosing CCaaS
How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.
19.12.2023
How to set up a Hotline from scratch?
How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.
11.12.2023
Job Duties of a Contact Center Supervisor”
What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.
29.11.2023
How to Top Up Your Oki-Toki Balance?
Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.
29.11.2023
White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
19.10.2023
How to Create Sales Scripts from Google Docs Documents
Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
16.10.2023
Calculation of the number of call center operators
Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.
19.09.2023
Sales script structure: What is a sales script, templates
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
18.09.2023
Top 10 Call Routing Strategies
Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.