OKI-TOKI Blog

How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.

Practical tips for improving the quality of the call center’s work: training agents, implementing a quality control system, using conversation scripts, and assessing customer satisfaction.

How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center’s operations with the help of user groups!

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.