Diagnosis of issues: Troubleshooting errors in the agent’s workplace
Is your agent workplace not working? Let's figure out what the problem is and how to solve it.
Oki-Toki Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
Effective analytics for the contact center: How to create the perfect “Report”?
How to create an effective contact center work summary. How to keep management informed with "Reports".
Communication tools in Oki-Toki: Everything necessary for a call center
What communication tools are available in Oki-Toki and how to use them to establish effective communication in a call center.
Active listening: how to teach an agent to listen to the client
How to develop active listening skills with 4 exercises, tips, and recommendations for working with call center clients.
Results of 2024 in Oki-Toki
We're shining a light on the brightest updates of the year, summarizing the work done and sharing plans for the next year.
Safety: call center projects
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
API requests and API documentation in Oki-Toki
Configuring API requests for automation and integration with Oki-Toki in your call center.
Adaptation and training of call center agents
What does the adaptation of agents and sales managers in the call center look like?
What is a SIP Trunk and how to create it in Oki-Toki
Learn what a SIP Trunk is and how easily you can set it up in Oki-Toki. It's an effective solution for communicating with clients and optimizing your business.