OKI-TOKI Blog

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.