search

22.12.2023

ChatGPT for call centers

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

Learn More >

21.12.2023

How to choose call center software? 9 questions when choosing CCaaS

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

Learn More >

19.12.2023

How to set up a Hotline from scratch?

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

Learn More >

11.12.2023

Job Duties of a Contact Center Supervisor”

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Learn More >

29.11.2023

How to Top Up Your Oki-Toki Balance?

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Learn More >

29.11.2023

White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

Learn More >

19.10.2023

How to Create Sales Scripts from Google Docs Documents

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

Learn More >

16.10.2023

Calculation of the number of call center operators

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

Learn More >

19.09.2023

Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

Learn More >

18.09.2023

Top 10 Call Routing Strategies

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

Learn More >

Submit your request and receive a detailed consultation from a specialist.


    Data Processing Agreement