OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.
Learn MoreВиртуальный оператор
How a Virtual Agent Can Help a Call Center Reduce Load on Live Agents and Boost Customer Loyalty.
Learn MoreЗвонок с сайта
>What is a Web-Call from a Website, How to Make a Call to a Contact Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
Learn MoreCallback - обратный звонок в Оки-Токи
What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.
Learn MoreПодведение итогов 2022. Рассказываем об успехах
What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
Learn MoreСписок SIP-регистраций
How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
Learn MoreНастройка исходящих звонков
Setting up Outgoing Calls: A Comprehensive Guide to Scheduling, Connectivity Management, and Agent Control.
Learn MoreАвтообзвон клиентов
How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.
Learn MoreСоздание тикета
How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
Learn MoreТарификация операторов
What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.
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