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How to monitor an agent’s outbound calls in a call center and calculate how many calls they should make?
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Oki-Toki News for May 2020: Mass Operations Improvements, Consolidated Report Overhaul, and Other Service Enhancements. Read the Digest!
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How to Import Contacts into CRM for In-house and Outsourcing Oki-Toki Contact Centers: Database Upload
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Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
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April 2020 Oki-Toki Updates: Time Zone Definition at Agent’s Workstation and Major Bug Cleanup. Read More!
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What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
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Oki-Toki News for March 2020: Manual Cloud Unloading, First Phase of Stenogram Implementation, and More. Read On!
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6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.
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How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.
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Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.
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