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15.01.2021
What Integrations Does Oki-Toki Have with Google
Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.
24.12.2020
The Brightest Updates of 2020!
Read about the most significant updates to the Oki-Toki service for in-house and outsourcing contact centres in 2020!
22.12.2020
Call Center Manager’s Assessment: What Should A Call Center Agent Be Capable Of?
By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!
17.12.2020
This is how the call report will aid in the operation of the cloud service ‘Oki-Toki’ for in-house and outsourcing contact centres.
08.12.2020
Video Guide Oki-Toki: Agent’s Workspace
The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
08.12.2020
Video Series “What to Do”: Working with User Rights
In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
08.12.2020
Video series "What to do": Buttons in the operating place do not work
Video instruction on how to act if the hold, forward, conference, end buttons do not work.
08.12.2020
The Video Series: What to Do When an Agent Doesn’t Receive Calls
Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls
23.11.2020
How to Manage an Invalid Call Back Request
Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).
11.11.2020
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.