Call center integration
Opening a customer card upon call, obtaining call history in CRM, uploading contacts and phone numbers for outbound campaigns. Integration with Bitrix 24, AmoCRM, SMS, Export conversation records to the cloud, setting up SIP telephony, Google drive, Slack. Information for developers: Using Webhook for integration and API. How to embed oki-toki calls into your CRM.
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How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.
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>What is a Web-Call from a Website, How to Make a Call to a Contact Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
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An email template for sales scripts – a tool for automated sending of emails from a conversation script, by event, or by the assistance of an API.
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The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
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Let’s consider 3 main use cases: creating a task in dialer when an event in B24 occurs, creating a lead in B24 when an event in Oki-Toki happens, changing the status of a lead based on an event in Oki-Toki.
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Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.
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Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
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In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
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5 Cases That Will Help Answer Questions Related to Automated Calls and amoCRM. Let’s Discuss Why amoCRM Integration is Essential.
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