19.09.2023

Sales script structure

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

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21.07.2023

Everything you need to know about SIP numbers: How to buy and where to use

Explore all aspects of SIP numbers: how and where to buy them, the available types, what to consider when choosing a provider, and where and how to use them in your business. A complete guide to connecting and using SIP numbers.

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18.05.2023

Script-survey or Questionnaire for survey (CATI) research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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15.05.2023

Ready-made scripts for the call center: The conversation scenario of a call center agent with a customer

What is a call center agent’s conversation script and how to use it in Oki-Toki.

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21.02.2023

Changes in the ‘variables’

Great news for those who love to work with variables but found it difficult to master the tool due to its non-user-friendly structure in the Oki-Toki interface.

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20.02.2023

Integration of chat bot with Telegram

How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.

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26.07.2022

Efficient scripts for incoming calls: guaranteed quality customer service.

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

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18.02.2022

Automated Analysis of Calls and Telephone Conversations

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

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15.01.2021

What Integrations Does Oki-Toki Have with Google

Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.

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23.01.2020

Automated Dialing of Debtors: How to Automate Debt Collection Calls?

In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.

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