Integrations and API

Integration with CRM, opening customer card during the call, retrieving call history in CRM, uploading contacts and numbers for auto-dialing. Integration with SMS, export of call recordings to the cloud, Google Drive, Slack, Webhook, and API tools for developers.

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«Integrations with Oki-Toki», «For the IT department»

29.11.2023

White Label PBX: How personalisation improves the image and security of a contact centre

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

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19.09.2023

Sales script structure

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

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21.07.2023

Everything you need to know about SIP numbers: How to buy and where to use

Explore all aspects of SIP numbers: how and where to buy them, the available types, what to consider when choosing a provider, and where and how to use them in your business. A complete guide to connecting and using SIP numbers.

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18.05.2023

Script-survey or Questionnaire for survey (CATI) research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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15.05.2023

Ready-made scripts for the call center: The conversation scenario of a call center agent with a customer

What is a call center agent’s conversation script and how to use it in Oki-Toki.

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21.02.2023

Changes in the ‘variables’

Great news for those who love to work with variables but found it difficult to master the tool due to its non-user-friendly structure in the Oki-Toki interface.

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20.02.2023

Integration of chat bot with Telegram

How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.

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26.07.2022

Efficient scripts for incoming calls: guaranteed quality customer service.

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

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18.02.2022

Automated Analysis of Calls and Telephone Conversations

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

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15.01.2021

What Integrations Does Oki-Toki Have with Google

Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.

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