White Label PBX: How personalisation improves the image and security of a contact centre
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
Integrations and API
Integration with CRM, opening customer card during the call, retrieving call history in CRM, uploading contacts and numbers for auto-dialing. Integration with SMS, export of call recordings to the cloud, Google Drive, Slack, Webhook, and API tools for developers.
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Sales script structure
Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.
Everything you need to know about SIP numbers: How to buy and where to use
Explore all aspects of SIP numbers: how and where to buy them, the available types, what to consider when choosing a provider, and where and how to use them in your business. A complete guide to connecting and using SIP numbers.
Survey script or questionnaire for CATI research
Survey form (CATI) - a linear script for interviews. Most often used in social surveys, service quality assessments, or loyalty programs.
Ready-made scripts for the call center: The conversation scenario of a call center agent with a customer
What is a call center agent's conversation script and how to use it in Oki-Toki.
Changes in the ‘variables’
Great news for those who love to work with variables but found it difficult to master the tool due to its non-user-friendly structure in the Oki-Toki interface.
Integration of chat bot with Telegram
How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, 'events', triggering conditions and sending notifications.
Efficient scripts for incoming calls: guaranteed quality customer service.
The script for incoming calls is designed for a "warm", competent client who requires information on a variety of specific issues.
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
What Integrations Does Oki-Toki Have with Google
Oki-Toki has integrations with Google services: G Drive, Google Sheet, and Google authentication.