Call center integration
Opening a client card when calling, getting call history in CRM, downloading contacts and phone numbers for outgoing campaigns. Integration with Bitrix 24, AmoCRM, SMS, Export of call records to the cloud, setting up SIP telephony, Google drive, Slack. Information for developers: Using Webhook for integration and API. How to embed Oki-Toki calls into your CRM.
The rubric is related to:
Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.
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What is a conversation script for a contact center operator and how to use it in Oki-Toki.
MoreThe instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.
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Good news for those who like to work with variables, who found it difficult to master the tool due to its unfriendly structure in the Oki-Toki interface.
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How to create an integration between Oki-Toki and a Telegram bot, as well as set up a chat bot, “events”, trigger conditions and sending notifications.
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What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.
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Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.
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The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.
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Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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The sales script is an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.
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