Integration with call center and API

Opening a customer card upon call, obtaining call history in CRM, uploading contacts and phone numbers for outbound campaigns. Integration with  SMS, Export conversation records to the cloud, setting up SIP telephony, Google drive, Slack. Information for developers: Using Webhook for integration and API. How to embed oki-toki calls into your CRM.

Linked to:

«Integrations with Oki-Toki», «For the IT Department»,

Интеграция с колл-центром и api
How to Create an Email Template for Contact Center?
22.05.2024 How to Create an Email Template for Contact Center?

Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.

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Quality Control in the Call Center: Commenting on Evaluation Sheets
25.03.2024 Quality Control in the Call Center: Commenting on Evaluation Sheets

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

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How does telephony for a call center work?
27.12.2023 How does telephony for a call center work?

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

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White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра
29.11.2023 White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

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Sales script structure: What is a sales script, templates
19.09.2023 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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Everything you need to know about SIP numbers: How to buy and where to use
21.07.2023 Everything you need to know about SIP numbers: How to buy and where to use

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

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Script-Survey or Questionnaire for Survey (Cati) Research
18.05.2023 Script-Survey or Questionnaire for Survey (Cati) Research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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Ready-made scripts for the call-center: The conversation scenario of a call-center agent with a customer
15.05.2023 Ready-made scripts for the call-center: The conversation scenario of a call-center agent with a customer

What is a call center agent’s conversation script and how to use it in Oki-Toki.

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How to integrate a call center with AmoCRM?
20.03.2023 How to integrate a call center with AmoCRM?

This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.

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Changes in the ‘Variables’
21.02.2023 Changes in the ‘Variables’

Great news for those who love to work with variables but found it difficult to master the tool due to its non-user-friendly structure in the Oki-Toki interface.

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