Call center integration

Opening a client card when calling, getting call history in CRM, downloading contacts and phone numbers for outgoing campaigns. Integration with Bitrix 24, AmoCRM, SMS, Export of call records to the cloud, setting up SIP telephony, Google drive, Slack. Information for developers: Using Webhook for integration and API. How to embed Oki-Toki calls into your CRM.

The rubric is related to:

«Integrations with Oki-Toki», «For the IT department»

Интеграция с колл-центром и api
Call from the site – WebCall
27.01.2023 Call from the site – WebCall

What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.

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How to make an email template for a sales script in a contact center
02.08.2022 How to make an email template for a sales script in a contact center

Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.

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Scenario-questionnaire or questionnaire for CATI research
30.07.2022 Scenario-questionnaire or questionnaire for CATI research

Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

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Script for incoming calls (hotline)
26.07.2022 Script for incoming calls (hotline)

The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.

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Simple sales script
22.07.2022 Simple sales script

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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How to create a sales script from a google docs document
20.07.2022 How to create a sales script from a google docs document

The sales script is an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.

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Contact Center Quality Control: Comment on Scorecards
08.04.2022 Contact Center Quality Control: Comment on Scorecards

How to open your own outsourcing contact center and not burn out. A step-by-step action plan is already on the Oki-Toki blog.

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Instructions: How to make friends Oki-Toki and Bitrix24
17.06.2021 Instructions: How to make friends Oki-Toki and Bitrix24

Let's consider 3 main cases: creating a task in dialer at an event in B24, creating a lead in B24 at an event in Oki-Toki, changing the status of a lead after an event in Oki-Toki.

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What integrations does Oki-Toki have with Google
15.01.2021 What integrations does Oki-Toki have with Google

Oki-Toki has integrations with Google services: G Drive, Google Sheet and Google authentication.

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Oki-Toki integration settings with AMOCRM
29.12.2020 Oki-Toki integration settings with AMOCRM

The instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.

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