Call center integration

Opening a client card during a call, receiving call history in CRM, uploading contacts and phones for outgoing campaigns. Integration with Bitrix 24, AmoCRM, SMS, Export of conversation records to the cloud, setting up SIP telephony, Google drive, Slack. Information for developers: Using Webhook for integration and API. How to embed Oki-Toki calls into your CRM.

The section is related to:

«Integration with Oki-Toki», «For IT-Department»,

Интеграция с колл-центром и api
White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра
29.11.2023 White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

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How to Create Sales Scripts from Google Docs Documents
19.10.2023 How to Create Sales Scripts from Google Docs Documents

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

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Sales script structure: What is a sales script, templates
19.09.2023 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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Everything you need to know about SIP numbers: How to buy and where to use
21.07.2023 Everything you need to know about SIP numbers: How to buy and where to use

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

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Script-Survey or Questionnaire for Survey (Cati) Research
18.05.2023 Script-Survey or Questionnaire for Survey (Cati) Research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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Ready-made scripts for the call-center: The conversation scenario of a call-center agent with a customer
15.05.2023 Ready-made scripts for the call-center: The conversation scenario of a call-center agent with a customer

What is a call center agent’s conversation script and how to use it in Oki-Toki.

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How to integrate a call center with AmoCRM?
20.03.2023 How to integrate a call center with AmoCRM?

This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.

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Changes in the ‘Variables’
21.02.2023 Changes in the ‘Variables’

Great news for those who love to work with variables but found it difficult to master the tool due to its non-user-friendly structure in the Oki-Toki interface.

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Integration of Chat Bot with Telegram
20.02.2023 Integration of Chat Bot with Telegram

How to create integration between Oki-Toki and a Telegram-bot, as well as configure a chat-bot, ‘events’, triggering conditions and sending notifications.

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Web Call from the Site – WebCall
27.01.2023 Web Call from the Site – WebCall

>What is a Web-Call from a Website, How to Make a Call to a Contact Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.

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