Integrations and API

Integration with CRM, opening customer card during the call, retrieving call history in CRM, uploading contacts and numbers for auto-dialing. Integration with SMS, export of call recordings to the cloud, Google Drive, Slack, Webhook, and API tools for developers.

Linked to:

«Integrations with Oki-Toki», «For the IT department»

20.08.2025

How to connect external storage for call recordings (Google Drive and Dropbox)

Connect Google Drive and Dropbox to Oki-Toki for call storage. Comparison of internal and cloud storage, solving connection errors.

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18.06.2025

Cybersecurity in the call center: How to protect client data

How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.

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14.10.2024

Web Call from the Website – WebCall

What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.

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22.05.2024

How to Create an Email Template for Contact Center?

Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.

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25.03.2024

Quality Control in the Call Center: Commenting on Evaluation Sheets

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

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27.12.2023

How does telephony for a call center work?

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

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29.11.2023

White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

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19.09.2023

Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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21.07.2023

Everything you need to know about SIP numbers: How to buy and where to use

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

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18.05.2023

Script-Survey or Questionnaire for Survey (Cati) Research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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