Call center integration

Opening a client card when calling, getting call history in CRM, downloading contacts and phone numbers for outgoing campaigns. Integration with Bitrix 24, AmoCRM, SMS, Export of call records to the cloud, setting up SIP telephony, Google drive, Slack. Information for developers: Using Webhook for integration and API. How to embed Oki-Toki calls into your CRM.

The rubric is related to:

"Oki-Toki integrations" , "For IT department" ,

Интеграция с колл-центром и api
Scenario-questionnaire or questionnaire for CATI research
18.05.2023 Scenario-questionnaire or questionnaire for CATI research

Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

More
Ready-made scripts for a call center: A script for a conversation between a call center operator and a client
15.05.2023 Ready-made scripts for a call center: A script for a conversation between a call center operator and a client

What is a conversation script for a contact center operator and how to use it in Oki-Toki.

More
How to integrate a call center with AmoCRM?
20.03.2023 How to integrate a call center with AmoCRM?

The instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.

More
Changes in "variables"
21.02.2023 Changes in "variables"

Good news for those who like to work with variables, who found it difficult to master the tool due to its unfriendly structure in the Oki-Toki interface.

More
Chat Bot integration with Telegram
20.02.2023 Chat Bot integration with Telegram

How to create an integration between Oki-Toki and a Telegram bot, as well as set up a chat bot, “events”, trigger conditions and sending notifications.

More
Call from the site – WebCall
27.01.2023 Call from the site – WebCall

What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.

More
How to make an email template for a sales script in a contact center
02.08.2022 How to make an email template for a sales script in a contact center

Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.

More
Incoming call script: handling incoming calls from clients
26.07.2022 Incoming call script: handling incoming calls from clients

The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.

More
Sales script structure: What is a sales script, templates
22.07.2022 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

More
Creating sales scripts from a Google Docs document
20.07.2022 Creating sales scripts from a Google Docs document

The sales script is an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.

More

Leave a request and get detailed advice from a specialist.

    Agreement on the processing of personal data