18.06.2025

Cybersecurity in the call center: How to protect client data

How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.

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19.05.2025

What the call report can show: Oki-Toki call log

How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.

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15.05.2025

How to create a report on the work of a call center?

What reports are available for call centers in the Oki-Toki cloud system?

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14.03.2025

Diagnosis of issues: Troubleshooting errors in the agent’s workplace

Is your agent workplace not working? Let’s figure out what the problem is and how to solve it.

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21.01.2025

Active Listening: How to Teach an Agent to Listen to the Client

How to Develop Active Listening Skills with 4 Exercises, Tips, and Recommendations for Working with Call Center Clients.

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19.11.2024

Adaptation and training of call center agents

What does the adaptation of agents and sales managers in the call center look like?

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05.10.2024

How to Improve the Performance of Contact Center Agents

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

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16.08.2024

“Occupancy”: agent workload in call centers

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

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22.07.2024

Call center agent conversation recordings

How to store and analyze operator call recordings in Oki-Toki

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17.06.2024

How to transform a “bad” call center agent into a “good” one?

How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.

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