Supervisor’s job

What is the rage index, how does this metric affect call center operations, why do customers get angry, and what should be done about it.

What is a SIP response, how it is generated and where it is displayed in Oki-Toki: an overview of SIP codes for call analysis.

What is a Blacklist of numbers and how to configure it in Oki-Toki for incoming, outgoing calls, and for dialer.

Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.

How can a department manager properly organize work and achieve high sales results?

How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.

How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.

How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.

What call center reports are available in the Oki-Toki cloud system

Is your agent workplace not working? Let’s figure out what the problem is and how to solve it.