Supervisor’s job
Managing the operator team, quality control, KPI indicators, WFM, staff training, reporting, and workflow optimization.
This section is related to the following products:
«WFM», «Call evaluation», «Call scripts»
Popular
04.11.2025
Oki-Toki premium services: how to make call center operations even more convenient
Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.
07.07.2025
Complete guide to the responsibilities of the sales department manager
How can a department manager properly organize work and achieve high sales results?
23.06.2025
Handling inbound calls: The advantages of a cloud-based call center
How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.
18.06.2025
Cybersecurity in the call center: How to protect client data
How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.
19.05.2025
What the call report can show: Oki-Toki call log
How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.
15.05.2025
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
14.03.2025
Diagnosis of issues: Troubleshooting errors in the agent’s workplace
Is your agent workplace not working? Let’s figure out what the problem is and how to solve it.
21.01.2025
Active listening: how to teach an agent to listen to the client
How to develop active listening skills with 4 exercises, tips, and recommendations for working with call center clients.
19.11.2024
Adaptation and training of call center agents
What does the adaptation of agents and sales managers in the call center look like?
05.10.2024
How to Improve the Performance of Contact Center Agents
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.