Работа супервайзера

What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

How to train a new contact center supervisor? This list of requirements is rigid and universal.