Supervisor’s job

How to develop active listening skills with 4 exercises, tips, and recommendations for working with call center clients.

What does the adaptation of agents and sales managers in the call center look like?

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

What mistakes should be avoided in call center reporting, what can’t be ignored, and where to relax control.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

How to store and analyze agent call recordings in Oki-Toki

How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.

What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.