Supervisor’s job

What mistakes should be avoided in call center reporting, what can’t be ignored, and where to relax control.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

How to store and analyze operator call recordings in Oki-Toki

How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.

What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.

Practical tips for improving the quality of the call center’s work: training agents, implementing a quality control system, using conversation scripts, and assessing customer satisfaction.

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.