Oki-Toki Blog

What is an answering machine and how to recognize it when auto-calling customers, the technology of detecting an answering machine in a call center, pros and cons.

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

Detailed instructions on how to set up a dialogue script in the Oki-Toki service for in-house and outsourcing contact centers.

Explore all aspects of SIP numbers: how and where to buy them, the available types, what to consider when choosing a provider, and where and how to use them in your business. A complete guide to connecting and using SIP numbers.

What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.