OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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08.11.2022
How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
24.10.2022
Agent Tariffication in the Contact Center
What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.
10.10.2022
VIP caller queue and VIP number list at the call center
How to set up a VIP call queue for priority subscribers of a call centre, VIP number list, and call scripts.
22.09.2022
How to add a number to the blacklist in the Oki-Toki service?
What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
06.09.2022
Convert your number to international format online with Oki-Toki
How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers
26.07.2022
Efficient scripts for incoming calls: guaranteed quality customer service.
The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.
01.07.2022
Sticky Tasks: How to Attach Customers to a Team of Managers
How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
18.02.2022
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
29.12.2021
Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!
15.10.2021
Oki-Toki News Digest – September 2021
Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!