Oki-Toki Blog

Как оценить личные качества оператора колл-центра

22.12.2020 Call Center Manager’s Assessment: What Should A Call Center Agent Be Capable Of?

By hiring agents considering their personal attributes, you are building a more reliable and stable team in the contact center. Read on, how to evaluate an agent’s soft skills!

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отчет по звонкам

17.12.2020 What a Call Report Can Reveal

This is how the call report will aid in the operation of the cloud service ‘Oki-Toki’ for in-house and outsourcing contact centres.

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Рабочее место оператора Оки-Токи

08.12.2020 Video Guide Oki-Toki: Agent’s Workspace

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.

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Работа с правами пользователя в Оки-Токи

08.12.2020 Video Series “What to Do”: Working with User Rights

In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.

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Не работают кнопки в оперместе Оки-Токи

08.12.2020 Video series "What to do": Buttons in the operating place do not work

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

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На оператора не идут входящие звонки или звонки из автообзвона

08.12.2020 The Video Series: What to Do When an Agent Doesn’t Receive Calls

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls

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Новости Оки-Токи за октябрь-ноябрь 2020

07.12.2020 Oki-Toki News Digest for October-November 2020

Over the past two months, there has been a major update of integrations, ticketing system, and individual tools for call centers. Read more in the digest!

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кейс: как обработать невалидную зявку

23.11.2020 How to Manage an Invalid Call Back Request

Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

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