OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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13.10.2021
Requirements for the Website of an Outsourcing Call Center
As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.
07.10.2021
The subtleties of a contract with an outsourcing contact centre
In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!
23.09.2021
How to choose an outsourcing call center? Typical mistakes when choosing a contact center.
Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.
12.09.2021
Oki-Toki News Digest for July-August 2021
Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.
26.08.2021
Assessing the contact center: KPIs for outsourcing
What additional KPIs need to be measured for evaluating an outsourced contact center.
13.08.2021
Creating an Outsourcing Contact Center: First Steps (Part 2)
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
05.07.2021
Oki-Toki News Digest for May-June 2021
Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!
04.06.2021
Code of the рero: a guide for the contact center manager
How to Organize Work as a Contact Center Manager: Key Practices and Tips
26.05.2021
Adaptation of Contact Center Agents Part.5 Beginning of Independent Work
How to organize independent work of agents who recently joined the company. Agent adaptation.
21.05.2021
Oki-Toki News Digest for March-April 2021
Read about all the updates and new Oki-Toki tools for March-April 2021!