OKI-TOKI Blog

How to enhance the quality of agents’ conversations using transcripts and evaluate their dialogues: speech analytics for Identifying problematic Calls.

How to train a new contact center supervisor? This list of requirements is rigid and universal.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

Survey form (CATI) – a linear script for interviews. Most often used in social surveys, service quality assessments, or loyalty programs.

Interactive voice menu. What is a voice menu (IVR), how to set it up in Oki-Toki, what functions it performs in a call center, and how it can be used.

What is a call center agent’s conversation script and how to use it in Oki-Toki.

How to identify speech errors in a call center agent’s work with the help of the Oki-Toki speech analytics tool, direct and inverse search.

Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.