OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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17.12.2025
How AI is changing the rules of the game in contact centers
AI technologies that are already working today.
16.12.2025
The agent of the future – from executor to relationship moderator
Why your profession won’t disappear, but will become more valuable.
16.12.2025
Overview of basic office automations with n8n
How does n8n put office routine on autopilot without programming skills?
25.11.2025
Solutions from ElevenLabs for contact centers
Considering implementing a voice AI agent? ElevenLabs review: architecture, platform capabilities, and voice bot creation.
24.11.2025
Oki-Toki: e-commerce call & chat
How does “Oki-Toki: e-commerce call & chat” help combine calls and messengers in one widget? A guide to setup and implementation.
04.11.2025
Oki-Toki premium services: how to make call center operations even more convenient
Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.
15.10.2025
Call script: Permissions for special actions in the form
Complete guide to Oki-Toki CRM Form — setting up scripts, agent permissions, priorities, triggers, and automated actions.
07.10.2025
Neural STT and TTS: Voice as a competitive advantage
How speech recognition and synthesis technologies (STT and TTS) help businesses improve communications and gain a market advantage.
05.09.2025
How to set up a SIP provider in Oki-Toki: SIP-client
How to connect a SIP provider in Oki-Toki, registration via SIP-Client, logging, and reporting.
20.08.2025
How to connect external storage for call recordings (Google Drive and Dropbox)
Connect Google Drive and Dropbox to Oki-Toki for call storage. Comparison of internal and cloud storage, solving connection errors.