OKI-TOKI Blog

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.

How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.