OKI-TOKI Blog

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

What is an answering machine and how to recognize it when auto-calling customers, the technology of detecting an answering machine in a call center, pros and cons.

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.