Voice Recognition: How to improve the efficiency of your call center
The "Speech Recognition" feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki
Oki-Toki Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
How to connect a dialer with transfer to an agent for CRM contact centers?
Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.
Web Call from the Website – WebCall
Set up WebCall and GetCall for instant communication with customers and for increasing website conversion. Save your budget and improve service.
How to create a SIP-call report?
Detailed instructions on how to collect SIP-call data in the Oki-Toki service.
How to Improve the Performance of Contact Center Agents
How to Improve Contact Center Agents' Performance, Boost Productivity and Optimize Processes.
10 Mistakes in contact center reporting: How to avoid common problems?
What mistakes should be avoided in call center reporting, what can't be ignored, and where to relax control.
Step-by-step guide to importing contacts into CRM
How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
DataMixer: How to create a report for a call center?
DataMixer - a new Oki-Toki tool that will simplify your reporting work. Read in the note what it's for and how to set it up!
First Call Resolution: FCR Report in Oki-Toki
What is the FCR indicator for call center's operation, how to calculate it using a formula, automatic report in Oki-Toki, and selection of fields to fill out.
“Occupancy”: agent workload in call centers
How to determine the occupancy rate of call center agents and set up the "Occupancy" indicator in the Oki-Toki service.