Reporting in the call center

All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.

This category is related to products:

“Smart Reports”, “Cloud Call Center”, “Conversation Rating”

Отчетность колл-центра
Call Center Agent Performance Standards: Report of the Status History
17.05.2024 Call Center Agent Performance Standards: Report of the Status History

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

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How to Create an Outsourcing Contact Center?
16.05.2024 How to Create an Outsourcing Contact Center?

Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.

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Call Filter: How to Set Up and Use to Improve Reporting
13.05.2024 Call Filter: How to Set Up and Use to Improve Reporting

Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.

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Quality Control in the Call Center: Commenting on Evaluation Sheets
25.03.2024 Quality Control in the Call Center: Commenting on Evaluation Sheets

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

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Note: User Groups
22.02.2024 Note: User Groups

Why does a call center need user groups, how to add agents to them, how to set them up wisely, and where to apply them.

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Contact Center Incoming Call Statistics
20.02.2024 Contact Center Incoming Call Statistics

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

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How to Open a Call Center: Top 9 Mistakes
14.02.2024 How to Open a Call Center: Top 9 Mistakes

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

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How does telephony work for a call center?
27.12.2023 How does telephony work for a call center?

Five Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.

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Job Duties of a Contact Center Supervisor”
11.12.2023 Job Duties of a Contact Center Supervisor”

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

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How to Top-Up Your Oki-Toki Balance
29.11.2023 How to Top-Up Your Oki-Toki Balance

Guide: How to Top Up Your Oki-Toki Cloud Service Balance.

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