Call center reporting

All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.

This category is related to products:

“Smart Reports”, “Cloud Call Center”, “Conversation Rating”

Отчетность колл-центра
Quality Control in the Call Center: Commenting on Evaluation Sheets
25.03.2024 Quality Control in the Call Center: Commenting on Evaluation Sheets

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

Learn More
Note: User Groups
22.02.2024 Note: User Groups

Why does a call center need user groups, how to add agents to them, how to set them up wisely, and where to apply them.

Learn More
Contact Center Incoming Call Statistics
20.02.2024 Contact Center Incoming Call Statistics

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

Learn More
How to Open a Call Center: Top 9 Mistakes
14.02.2024 How to Open a Call Center: Top 9 Mistakes

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

Learn More
How does telephony work for a call center?
27.12.2023 How does telephony work for a call center?

Five Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.

Learn More
Job Duties of a Contact Center Supervisor”
11.12.2023 Job Duties of a Contact Center Supervisor”

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Learn More
How to Top-Up Your Oki-Toki Balance
29.11.2023 How to Top-Up Your Oki-Toki Balance

Guide: How to Top Up Your Oki-Toki Cloud Service Balance.

Learn More
Calculation of the number of call center operators
16.10.2023 Calculation of the number of call center operators

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

Learn More
Top 10 Call Routing Strategies
18.09.2023 Top 10 Call Routing Strategies

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

Learn More
What is FCR: First Call Resolution Measurement Methodology
07.07.2023 What is FCR: First Call Resolution Measurement Methodology

What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.

Learn More

Submit your request and receive a detailed consultation from a specialist.

    Data Processing Agreement