Call center reporting
Everything about reporting and KPI in the call center, call accounting, speech analytics, dialer statistics, time tracking in the call center, outsourcing call center reporting, data export for integration.
Section is related to products:
What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.
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How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.
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What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.
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What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.
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How to set up number translation in the cloud service for Oki-Toki’s internal and outsourced contact centers.
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How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.
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Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.
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Incoming call statistics is a functionality that allows you to analyze incoming calls to contact center numbers.
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How to assign a client in Oki-Toki to a group of managers using a questionnaire or API. Useful for dividing tasks into skill groups.
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Some designs allow agents special, non-linear actions with the questionnaire. Here is our block of special abilities to manage the script.
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