Call center reporting
This is all about KPIs and reporting in the call center–call tracking, speech analytics, dialer stats, time tracking in the call center, outsourcing call center reporting, data export for integration.
This section is associated with the following products:
“Smart Reports”, “Cloud Call Center” , “Conversation Assessment”
Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.
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Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
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What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
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How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is
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What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
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How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.
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How to calculate the number of required number of contact center operators. How many to have not on the line, but in the state?
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How to use the transcript to improve the quality of the conversation of operators and evaluate their dialogues, speech analytics to find problem calls.
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How to train a new contact center supervisor? This list of requirements is rigid and universal.
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Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
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