Call center reporting
Everything about reporting and KPI in the call center, call accounting, speech analytics, dialer statistics, time tracking in the call center, outsourcing call center reporting, data export for integration.
Section is related to products:
How to assign a client in Oki-Toki to a group of managers using a questionnaire or API. Useful for dividing tasks into skill groups.More
Some designs allow agents special, non-linear actions with the questionnaire. Here is our block of special abilities to manage the script.More