Call center reporting

Everything about KPI and reporting in the call center, call accounting, speech analytics, auto-calling statistics, time tracking in the call center, outsourcing call center reporting, data export for integration. Cloud Call Center , Conversation Score

Отчетность колл-центра
Selling words and expressions for a call center operator
30.05.2023 Selling words and expressions for a call center operator

Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!

More
Ready-made scripts for a call center: A script for a conversation between a call center operator and a client
15.05.2023 Ready-made scripts for a call center: A script for a conversation between a call center operator and a client

What is a conversation script for a contact center operator and how to use it in Oki-Toki.

More
Voice analytics for contact centers
10.05.2023 Voice analytics for contact centers

How to identify speech errors in the work of a call center operator using the Oki-Toki speech analytics tool, direct and inverse search.

More
Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? \"Chats\", AI, robot operator and other important tools in our service for contact centers.

More
Call filter to Oki-Toki
28.10.2022 Call filter to Oki-Toki

How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.

More
Tariffication of operators in the contact center
24.10.2022 Tariffication of operators in the contact center

What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.

More
How to add a blacklist number in the Oka Toki service?
22.09.2022 How to add a blacklist number in the Oka Toki service?

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

More
Transforming the number to the international format online to Oki-Toki
06.09.2022 Transforming the number to the international format online to Oki-Toki

How to set up number translation in the cloud service for Oki-Toki’s internal and outsourced contact centers.

More
Agents Working Time: Status History Report
25.08.2022 Agents Working Time: Status History Report

How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.

More
Call Report: Task List
10.08.2022 Call Report: Task List

Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.

More

Leave a request and get detailed advice from a specialist.

    Agreement on the processing of personal data