Reporting in the call center
Everything about KPI and reports: call tracking, speech analytics, auto-dialer statistics, operator working hours, outsourcing call centers reporting, chats, reports, DataMixer and data export.
This category is related to products:
«Smart reports», «Cloud call center», «Conversation rating»
Popular
15.10.2025
Call script: Permissions for special actions in the form
Complete guide to Oki-Toki CRM Form — setting up scripts, agent permissions, priorities, triggers, and automated actions.
06.08.2025
Step-by-step guide to creating an effective sales department from scratch
How to build a sales department: step-by-step plan, tips and recommendations from Oki-Toki
07.07.2025
Complete guide to the responsibilities of the sales department manager
How can a department manager properly organize work and achieve high sales results?
23.06.2025
Handling inbound calls: The advantages of a cloud-based call center
How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.
19.05.2025
What the call report can show: Oki-Toki call log
How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.
15.05.2025
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
17.04.2025
Analytics in the call center: Metrics and Tools by Oki-Toki
What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.
20.02.2025
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
18.02.2025
Effective analytics for the contact center: How to create the perfect “Report”?
How to create an effective contact center work summary. How to keep management informed with “Reports”.
05.10.2024
How to Improve the Performance of Contact Center Agents
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.