Reporting in the call center

What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.

Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.

How to Create an Effective Contact Center Work Summary. How to Keep Management Informed with “Reports”.

What does the adaptation of agents and sales managers in the call center look like?

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.

DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

How to store and analyze operator call recordings in Oki-Toki