Call center reporting
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
Learn MoreWhy does a call center need user groups, how to add agents to them, how to set them up wisely, and where to apply them.
Learn MoreIncoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
Learn MorePrepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
Learn MoreFive Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.
Learn MoreWhat are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.
Learn MoreGuide: How to Top Up Your Oki-Toki Cloud Service Balance.
Learn MoreOnly 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.
Learn MoreDiscover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
Learn MoreWhat is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
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