Call center reporting
Everything about KPI and reporting in the call center, call accounting, speech analytics, auto-calling statistics, time tracking in the call center, outsourcing call center reporting, data export for integration. Cloud Call Center , Conversation Score
Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!
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What is a conversation script for a contact center operator and how to use it in Oki-Toki.
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How to identify speech errors in the work of a call center operator using the Oki-Toki speech analytics tool, direct and inverse search.
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What updates has Oki-Toki released this year? \"Chats\", AI, robot operator and other important tools in our service for contact centers.
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How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.
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What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.
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What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.
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How to set up number translation in the cloud service for Oki-Toki’s internal and outsourced contact centers.
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How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.
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Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.
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