Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
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Call center agent conversation records are an essential source of information. It’s like the black box of an airplane: it helps understand what went wrong and how to fix it. In this article, we will discuss how to properly analyze and store data in Oki-Toki, to maximize its benefits.
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Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.
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Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
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How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
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Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.
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Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
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Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
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