Reporting in the call center
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
Learn MoreWhat is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
Learn MoreHow to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
Learn MoreHow to store and analyze operator call recordings in Oki-Toki
Learn MoreOki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.
Learn MoreWhy is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
Learn MoreDiscover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
Learn MoreHow to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
Learn MoreBoost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.
Learn MoreNeed to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
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