Reporting in the call center

How to create an effective contact center work summary. How to keep management informed with “Reports”.

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

What mistakes should be avoided in call center reporting, what can’t be ignored, and where to relax control.

DataMixer – a new Oki-Toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

How to store and analyze operator call recordings in Oki-Toki

Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.

Customer data protection is one of the most important priorities for a call center. We offer a number of features that help call centers protect their customers’ data.

Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.