Reporting in the call center

Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.

Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.

Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.

Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

How to Set Up User Groups in Oki-Toki to Enhance Call Center Efficiency. Optimize your call center’s operations with the help of user groups!

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.