Reporting in the call center

What mistakes should be avoided in call center reporting, what can’t be ignored, and where to relax control.

DataMixer – a new Oki-Toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

How to store and analyze operator call recordings in Oki-Toki

Oki-Toki offers a variety of reports, and we are now going to talk about the tools that simplify working with them.

Protecting client data is a top priority for call centers. We offer a range of features to help call centers secure their clients’ data.

Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.